Remote Bilingual Customer Support Specialist (En/Jp)

Lifted (An Upwork Company); Ciudad de Mendoza; Remote; ARS 136,310,000 - 196,892,000; Full time

Job summary

WSP is seeking a Software Asset Management Specialist to manage licensing across a large and complex software portfolio in Latin America and international regions. You will work with IT, Procurement, Finance and Engineering to ensure accurate licensing decisions and timely service delivery.

Ideal candidates will have hands-on SAM, licensing model knowledge (node-locked, concurrent/floating, named-user, cloud/SaaS) and experience in high-volume environments with strong analytical skills.

Qualifications

• Hands-on SAM experience with software licensing and IT asset management.
• Experience with entitlements, renewals, license utilization and audits.
• Ability to manage licensing across multiple publishers and licensing models.
• Strong analytical skills and attention to licensing details.
• Advanced English and Spanish communication skills.

Responsibilities

• Manage software licensing requests across the full lifecycle with accurate processing.
• Interpret licensing terms, metrics and entitlements across publishers and models.
• Maintain accurate software asset and entitlement records including purchasing/licensing information.
• Coordinate renewals, reallocations and optimization activities.
• Support license compliance, audits, reporting and cost optimization.
• Collaborate with IT, Procurement, Finance, Engineering teams and external vendors.

Skills

SAM

Licensing models

Software licensing

IT Asset Management

English and Spanish

Analytical skills

Education

Information Technology/Business/Engineering degree

Tools

Snow

Flexera

ServiceNow SAM

Job description

Software Asset Management Specialist | Regional LAC Role

About the Role

Join WSP's global Software Asset Management team and contribute to the management of a large and complex software portfolio across Latin America and other international regions. We are looking for a Software Asset Management Specialist with hands-on experience in software licensing and the ability to operate effectively in a high-volume, multivendor environment. This role is part of Innovation & Technology - Infrastructure Technology & Operations and reports to the SAM Hub Leader. You will collaborate with IT, Procurement, Finance, Engineering teams, software publishers and regional/global stakeholders to support accurate licensing decisions, timely service delivery, compliance and software optimization. WSP manages a diverse software environment involving hundreds of publishers, different licensing models and frequently changing operational priorities. Success in this position requires technical licensing knowledge, strong attention to detail and the ability to move quickly between different requests and publisher requirements.

Your Impact

As Software Asset Management Specialist, you will:

• Manage software licensing requests across the full lifecycle, ensuring accurate and timely processing.
• Interpret licensing terms, metrics and entitlements across multiple publishers and licensing models.
• Maintain accurate software asset and entitlement records, including purchasing and licensing information.
• Coordinate renewals, assignments, reallocations and software optimization activities.
• Support license compliance, audits and reporting, identifying opportunities to improve software utilization and cost efficiency.
• Collaborate with IT, Procurement, Finance, Engineering teams and external vendors to resolve licensing needs and escalations.
• Manage competing priorities in a high-volume environment while contributing to continuous improvement of SAM processes.

What We Are Looking For

• Hands-on experience in Software Asset Management, software licensing, or IT Asset Management with significant SAM responsibilities.
• Strong understanding of software licensing models, including node-locked, concurrent/floating, named-user and cloud/SaaS licenses.
• Experience managing a broad software portfolio across multiple publishers and licensing conditions.
• Practical experience with entitlements, renewals, license utilization, compliance, optimization and/or software audits.
• Ability to manage high volumes, prioritize time-sensitive requirements and adapt quickly between different publishers and requests.
• Strong analytical skills, attention to detail and accuracy when interpreting licensing information.
• Advanced English and Spanish, with the ability to collaborate effectively with regional and global stakeholders.

Preferred Qualifications

• Experience in engineering, professional services or another environment with specialized technical software.
• Experience working in a global or regional organization.
• Exposure to SAM/ITAM platforms such as Snow, Flexera, ServiceNow SAM or equivalent solutions.
• Knowledge of ITIL-aligned processes and service-level management.
• Relevant ITIL, IAITAM, ServiceNow or similar certification is a plus.
• Degree in Information Technology, Business, Engineering or a related discipline.

Why Join WSP?

• Work with a large, diverse and technically complex software portfolio.
• Gain regional and global exposure within an international SAM function.
• Collaborate with IT, Engineering, Procurement, Finance and software publishers.
• Contribute directly to licensing accuracy, compliance, cost optimization and operational efficiency.
• Join a collaborative and evolving global technology environment where your expertise can make a visible impact.

If you have real Software Asset Management experience and enjoy solving complex licensing challenges across multiple publishers, we would like to hear from you.

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Title: Software Asset Management Specialist

Location: CHL-SANTIAGO

Other Locations: AR-M-Mendoza, BR-RJ-Rio de Janeiro, MX-MX-Ciudad de México, PE-LIM-Lima, BR-SP-São Paulo

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