Senior Clinical Data Team Lead - Make an Impact at the Forefront of Innovation
Mexico City, Mexico
Buenos Aires, Argentina
São Paulo, Brazil
Bogota, Colombia
Full time
R
Job Overview
- Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction.
- Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs.
- Provide leadership and vision to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables.
- May perform role of Data Team Lead (DTL), Program Lead, Customer Site Manager, and/or a leadership role in a specific CDM task (e.g., Subject Matter Expert (SME)).
- Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents.
Essential Functions
Client Management
- Serve as primary point of contact for customer on data management deliverables.
- Manage multiple large studies or program of studies (possibly global) Provide leadership and senior support to DTLs on multiple large global studies/programs of global studies Provide leadership and senior support to DTLs on multiple large global studies/programs of global studies.
- Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise.
- Lead direct negotiations with customer, e.g., timelines, financial, process, resources.
- Maintain strong customer relationships.
- Ensure open communications with customer and IQVIA management to independently manage and meet contractual obligations.
Service Management
- Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables.
- Provide training and development on data management expertise to junior team members.
- Establish strong communications with Data Operations team, functional leads, project managers and all other stake holders.
- Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects.
- Serve as the escalation point for unresolved data issues.
- Independently work with client data managers, vendors, internal team members for resolution.
- Ensure appropriate resources are assigned to meet project deliverables.
- Create and/or review and sign-off on all data management plan (DMP) documents.
- Ensure service and quality meet agreed upon specifications per the DMP and contract/SOW.
- Implement proactive quality management plans across multiple projects/programs/customer account. Manage service performance and provide leadership to identify root causes of issues and implement remedial actions.
- Continuously look for opportunities to improve service.
- Develop and work with team to implement plan to re-organize and drive change (possibly across a customer account).
- Ensure timely follow-up and resolution of compliance issues.
- Serve as Subject Matter Expert (SME).
- Provide