Principal, Tech Custmr Success

7257 Syneos Health Argentina S.A.; Argentina; Híbrido; ARS 4.687.000 - 7.254.000; Jornada completa

Descripción de la vacante

7257 Syneos Health Argentina S.A. is seeking a Principal, Tech Customer Success to drive strategic adoption of our technology solutions across clinical, commercial and operational teams.

You will translate customer needs into product enhancements and collaborate with product, sales and service delivery. You will mentor junior team members, manage key relationships with internal and external stakeholders, and lead initiatives to measure ROI and adoption.

Formación

• Bachelor’s degree or equivalent experience.
• Experience in a technology-focused Customer Success role.
• Excellent verbal and written communication skills.
• Ability to quickly identify issues and develop effective solutions.
• Technical skills related to product usage and adoption.

Responsabilidades

• Provide analysis and strategic insight to support use of Syneos technology solutions across multiple business units.
• Identify customer needs and align current solutions to those needs.
• Develop and nurture strategic relationships with internal and external customers to maximize product-driven value.
• Act as trusted advisor, aligning customer objectives with product capabilities.
• Lead communication initiatives to keep stakeholders informed and engaged.
• Support training and onboarding of product users to improve adoption.
• Track Customer Success, ROI and KPI metrics for internal and external users.

Conocimientos

Customer Success

Communication skills

Proactive / self-starter

Technical aptitude

Data analytics experience

Educación

Bachelor’s degree in business, Life Sciences, or Technology

Descripción del empleo

Principal, Tech Custmr Success Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE

Why Syneos Health

We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job Responsibilities

• Provide analysis and strategic insight to operational and business development teams necessary to support the use of Syneos technology solutions to drive value and success across multiple business units (clinical, commercial, etc.).
• Assist in providing information to the STS organization to identify emerging customer (internal and external) needs and alignment of current solutions to those needs.
• Analyze market trends and customer feedback to develop and support the implementation of technology-product driven strategies to drive business growth and operational excellence across Syneos Health businesses.
• Develop and nurture strategic relationships with internal stakeholders and key external customers to maximize product-driven value.
• Act as a trusted advisor, understanding their business objectives and aligning them with product capabilities to drive adoption and long-term engagement.
• Lead high-impact communication initiatives that ensure stakeholders are informed, supported, and able to fully leverage the value of Syneos Health technology products.
• In collaboration with product teams, support training and onboarding of product users to streamline pathways to success and continually refine engagement approaches.
• Manage communication with internal and external product users, ensuring a communication pathway to product teams and streamlining the addressing of issues and needs through feedback focused on improvement of products and solutions.
• Support the initial implementation, pilot, and pre-release implementation and usage of products with internal and external users in collaboration with operational teams to support the development of operational and execution strategies upon full product release.
• Utilize customer feedback, strategic insights, and detailed requirements to proactively collaborate with product teams.
• Influence product development cycles to ensure that offerings align with both immediate and future customer needs.
• Advocate for customers by translating their tactical and strategic priorities into actionable product enhancements, driving continuous improvement and alignment with evolving market demands.
• Support the tracking of Customer Success, ROI, and KPI tracking initiatives related to products for both internal and external usage.
• Work collaboratively with other teams to onboard new products and services that will benefit business growth.
• Mentor, coach, and inspire junior level team members.

QUALIFICATION REQUIREMENTS

• Bachelor’s degree in business, Life Sciences, or Technology, or equivalent experience.
• Experience in a technology-focused Customer Success role, preferably in the Life Sciences or a related field.
• Self-starter who is proactive in their interactions and demonstrates excellent follow-through.
• Excellent verbal and written communication skills to effectively interact with both external customers and internal teams.
• Ability to quickly identify issues and develop effective solutions.
• Technical skills required, as they relate to the use of the product or service.
• Experience with utilization of technology, data, and analytics within the Life Sciences and Healthcare markets, including general technical aptitude and experience.
• Accountability and personal organization are essential.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Discover what our Syneos Health colleagues already know: work here matters everywhere. Work alongside the brightest minds in the biopharmaceutical industry taking down walls and removing barriers to speed our customers’ delivery of important therapies to patients. We are strategic thinkers who actively seek different perspectives, whether across offices or across oceans. Because we solve some of the toughest challenges facing the most prestigious healthcare companies today, you'll gain exposure and be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. The diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities. We’re a growing, global company dedicated to advancing our talent past their initial role. Discover what our 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to: Partner with the most diverse team of experts in the industry. From the top down, our people are inspiring. Everyone has a voice and is encouraged to use it. Work in specialized Syneos Health teams that are therapeutically or functionally aligned for expert collaboration. We assemble clinical teams where everyone, from CRAs to senior management, is skilled in the same therapeutic area or customer teams. With this structure, everyone on your team speaks the same language and can deliver unique insights into the therapeutic environment and patient population. We are partners with purpose. We integrate seamlessly with our customers and do what’s best for their success. Our people provide the brilliant ideas, valuable insights and endless energy that accelerates the impact of life changing therapies worldwide.