People Operations & Performance Associate - Bilingual, Fully Remote

Valatam; Comisión de Fomento de Perú; Remote; ARS 16,057,000 - 18,593,000; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Medical insurance stipend

Birthday and work-anniversary bonuses

Gym and wellness allowance

Unlimited online fitness classes

Company events

Job summary

Valatam is seeking a Remote People Operations & Performance Associate to monitor VA performance, coach teams, and analyze data to improve service quality and retention for our global clients.

You will partner with HR, Account Management, and Finance to ensure alignment with client expectations and drive engagement and reports across LATAM teams.

Qualifications

• 2-3 years in people management, account management, HR workforce management, or productivity coordination.
• Fluent in English and Spanish.
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality.
• Proficient in Google Workspace and Microsoft Office.
• Experience with Asana, Notion, Trello, or similar project management tools is a plus.
• Experience with time-tracking tools is a plus.
• Bachelor's or Associate degree preferred.

Responsibilities

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports.
• Identify performance risks, analyze root causes, and implement timely improvement plans.
• Conduct regular check-ins and coaching sessions, and implement improvement plans when necessary.
• Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement.
• Validate undertime and overtime data for accurate, timely submission to Finance.
• Partner with Account Management to align VA performance with client expectations and address concerns.
• Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends.
• Support VA engagement, recognition, development, and retention initiatives.
• Contribute to broader HR programs, new-hire training, and administrative projects.
• Other related tasks as needed.

Skills

English (C1/C2)

Spanish

People management

Account management

HR workforce management

Productivity coordination

KPI tracking

Google Workspace

Microsoft Office

Asana

Notion

Trello

Time-tracking tools

Coaching

Communication

Education

Bachelor's degree

Associate degree

Tools

Asana

Notion

Trello

Google Workspace

Microsoft Office

Job description

About Valatam

Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025-2026, proof that great work starts with great people.

About The Role

As a Remote People Operations & Performance Associate, you will monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support. You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

Key Responsibilities

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports
• Identify performance risks, analyze root causes, and implement timely improvement plans
• Conduct regular check-ins and coaching sessions, and implement improvement plans when necessary
• Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement
• Validate undertime and overtime data for accurate, timely submission to Finance
• Partner with Account Management to align VA performance with client expectations and address concerns
• Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends
• Support VA engagement, recognition, development, and retention initiatives
• Contribute to broader HR programs, new-hire training, and administrative projects
• Other related tasks as needed

Requirements

• Fluent in English (C1/C2) and Spanish
• 2-3 years of experience in people management, account management, HR workforce management, or productivity coordination, or similar
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality
• Proficient in Google Workspace and Microsoft Office
• Experience with Asana, Notion, Trello, or similar project management tools is a plus
• Experience with time-tracking tools is a plus
• Excellent interpersonal and coaching skills, with the ability to give constructive feedback
• Excellent communication and attention to detail
• Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
• Bachelor's or Associate's degree preferred

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.

What We Offer

• Hourly rate equivalent to approximately USD $950-$1,100 per month, based on experience
• Paid time off and performance bonuses
• Monthly medical insurance stipend after meeting eligibility criteria
• Birthday and work-anniversary bonuses
• Gym and wellness allowance
• Unlimited online fitness classes
• Company events and Christmas celebrations