Mining Program Manager: Central America Projects

Rio Tinto; Municipio de Rincón de los Sauces; A distancia; ARS 166.601.000 - 227.183.000; Jornada completa

Descripción de la vacante

Tether is seeking a Technical Project Manager to lead data center engagements with a hands-on, client-focused approach. You will own the full lifecycle of hardware deployments, remote hands, and ITSM ticketing across multiple workstreams.

In this remote role, you will coordinate with clients and internal teams to ensure projects are delivered on time, within scope, and with high-quality technical documentation and governance.

Formación

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role with account management or ops exposure.
• Hands-on familiarity with server hardware, cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication; ability to write clear tickets and reports.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalation.
• Maintain a live project dashboard accessible to clients and internal stakeholders.
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
• Identify skill gaps and work with leadership on training and hiring plans.

Conocimientos

Datacenter operations

Client-facing

Technical leadership

Budget management

Vendor coordination

Clear communication

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Technical Project Manager - Data Center (Remote)

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question

Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture

Tickets get lost between technical and commercial teams — this role closes that gap

We are scaling and need a manager who can build process while staying hands-on with clients

Key Responsibilities

Client Ownership

Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle

Lead client onboarding, scoping calls, and technical review meetings

Translate client requirements into actionable work orders and internal tickets

Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs

Build long-term relationships that reduce churn and increase account expansion

Project & Ticket Management

Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform

Create, assign, prioritize, and close tickets with clear documentation at every stage

Track multi-workstream projects across planning, procurement, deployment, and sign-off

Identify blockers early and coordinate cross-functional resolution without escalating everything upward

Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations

Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling

Review and validate work orders for technical accuracy before client-facing delivery

Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics

Ensure adherence to datacenter safety, change management, and access protocols

Provide technical guidance to junior technicians and contractors on-site

Budget & Commercial Oversight

Track project budgets, flag overruns, and submit change orders when scope shifts

Review vendor invoices and validate against approved work orders

Assist in preparing quotes and SOWs for new client engagements

Maintain procurement records and ensure contract compliance for hardware and services

Team Management

Manage a team of technicians and/or project coordinators remotely that work onsite.

Set weekly priorities, conduct 1:1s, and run shift/resource planning

Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes

Identify skill gaps and work with leadership on training and hiring plans

Required Qualifications

3+ years of experience in datacenter operations, technical infrastructure, or a closely related field

Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure

Hands‑on familiarity with server hardware, structured cabling, power distribution, and remote hands operations

Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent

Experience owning project budgets, SOWs, or vendor purchase orders

Proven ability to manage and develop a small technical team

Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time

Preferred Qualifications

Experience in a managed services, colocation, or cloud infrastructure environment

Familiarity with DCIM tools, asset management systems, or CMDB platforms

Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)

Exposure to ITIL practices or formal change management processes

Join Tether and Shape the Future of Digital Finance

At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting‑edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve‑backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.

Innovate with Tether

Tether Finance:

Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.

Tether Power:

Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco‑friendly practices in state‑of‑the‑art, geo‑diverse facilities.

Tether Data:

Fueling breakthroughs in AI and peer‑to‑peer technology, we reduce infrastructure costs and enhance global communications with cutting‑edge solutions like KEET , our flagship app that redefines secure and private data sharing.

Tether Education:

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Tether Evolution:

At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Why Join Us?

Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.

If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.

Are you ready to be part of the future?

About the job

Program Manager with a solid background in the mining industry to lead and coordinate strategic initiatives in Central America. The role oversees the planning, execution, and delivery of multiple interrelated mining projects: spanning exploration, development, operations readiness, stakeholder engagement, and institutional relations and also ensuring alignment with corporate objectives, regulatory requirements, and local community expectations.

Responsibilities

Lead end‑to‑end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams.

Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy.

Coordinate cross‑functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants.

Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement.

Drive community and stakeholder engagement programs aligned with social license and ESG commitments.

Monitor program risks, dependencies, and critical path; implement mitigation plans and elevate issues to the steering committee.

Establish governance, reporting cadences, and KPIs across projects; produce executive‑level updates.

Oversee program budgets, capital expenditure tracking, and vendor/contract management.

Ensure compliance with applicable regulations, international mining standards, and HSE requirements.

Requirements

Bachelor's degree in Mining Engineering, Geology, Industrial Engineering, Civil Engineering, or a related discipline; postgraduate qualification in Project/Program Management, Business, or related field preferred.

Solid understanding of the mining lifecycle: exploration, feasibility, permitting, construction, and operations.

6+ years of progressive experience in the mining industry, with at least 3-5 years managing complex programs or multi‑project portfolios.

Program/project management certification (PMP, PgMP, PRINCE2, or equivalent) strongly preferred.

Demonstrated experience working with government authorities, regulators, and local communities, ideally in Latin America.

Track record managing budgets, schedules, and multidisciplinary teams in greenfield or brownfield mining environments.

Strong leadership, stakeholder management, and cross‑cultural communication skills.

Excellent planning, organizational, and risk‑management capabilities.

Proficiency in program management tools (MS Project, Primavera, or equivalent) and reporting platforms.

Strong written and verbal communication in Spanish and English.

Sound judgment, problem‑solving ability, and resilience in complex, high‑visibility environments.

Preferred / Advantageous

Prior experience operating in Central America.

Familiarity with ESG frameworks, social performance standards (IFC PS, ICMM), and community development programs.

Experience interacting with public‑sector counterparts and multilateral institutions.