Lottery Solutions Catalog Management Specialist

Baker McKenzie; Buenos Aires; Híbrido; ARS 9.750.000 - 12.500.000; Jornada completa

Descripción de la vacante

A leading global law firm is seeking a Lottery Solutions Catalog Management Specialist in Buenos Aires. The role involves managing customer satisfaction in a loyalty program while collaborating with team members to ensure effective execution of program management. Strong organizational skills and experience in customer service are vital. This position offers a hybrid work environment, providing flexibility and opportunities for professional growth within an award-winning agency.

Servicios

Flexible scheduling

Opportunities for professional growth

Supportive work environment

Formación

• Prior experience in a customer service role essential.
• Strong organizational and multitasking skills are required.
• Experience with content management system is a plus.

Responsabilidades

• Manage customer satisfaction details within the program.
• Collaborate with team members in loyalty program management.
• Investigate and resolve fulfillment issues.

Conocimientos

Customer service management

Time management

Attention to detail

Microsoft Suite proficiency

Descripción del empleo

Lottery Solutions Catalog Management Specialist

Community of Practice: Lottery Solutions

Reports To: Senior Program Manager

Location: Buenos Aires Office

Working Arrangement: Hybrid to our Buenos Aires office

Who is Marcus Thomas?At Marcus Thomas, we believe in earning the trust of our clients by consistently delivering measurable results. We’re not just experts in marketing, but we also understand the importance of making people’s lives better. We call that the Value Exchange. Join us and be part of our mission to be the best independent agency to work at and with.

Role

Join Marcus Thomas, a trailblazing agency at the forefront of digital, social and search marketing. We are seeking an exceptionally talented customer service and fulfillment specialist. This person will play a critical role on the team by managing customer satisfaction details within the program for various clients. This individual will join the communications/customer service hub for all account/program activity; track and coordinate details; and report activity to agency team leaders.

Responsibilities

• Collaborate with and support customer service and Lottery Solutions team members in the execution of loyalty program management.
• Participate in status calls.
• Help to maintain and make effective use of the customer support communication system among team members, call center, client representatives and program users.
• Update content and inventory quantities for catalog items within loyalty program via the content management system (CMS) and catalog management system.
• Process fulfillment for loyalty prizes, including catalog items, lottery coupons and drawing prizes.
• Investigate and resolve missing order issues, providing direct communication about the resolution to the user and following up when necessary.
• Monitor fulfillment of catalog products available to each client, reporting to team leaders if/when there are any concerns about inventory, shipping or quality.

Standard Qualifications

• Prior experience in a customer service role, such as a call center representative or a role where most responsibilities rely on the ability to manage support tickets, assessing the team’s needs and managing relationships.
• Ability to effectively manage several tasks simultaneously in a deadline‑sensitive environment.
• Strong time management and organizational skills.
• Outspoken and comfortable with changes in priority at the last minute.
• Extreme attention to detail and commitment to perfection for all work delivered.
• Drive to initiate, investigate, report on and facilitate solutions to problems.
• Willingness to learn and follow directions.
• Strong verbal and written communication skills.
• A friendly, “whatever-it-takes” attitude, along with a strong work ethic. (A good sense of humor helps too.)
• Experience with a content management platform (CMS) is a plus, but not a requirement.
• Proficient in Microsoft Suite (Outlook, Teams, Excel, Word).

Digital Team Values

Accountable: Delivers when they say they will. Committed.

Critical Thinker: Contributes to finding a better way.

Process-Driven: Follows and supports defined process.

Community-Minded: Inclusive, culturally aware, values differences.

Team Player: Communicative, collaborative, empathetic, patient.

Human-Centric: Prioritizes Value Exchange in decision-making.

Curious: Demonstrates eagerness to learn and explore.

Reasons You’ll Love Working Here

• Average client tenure of over 12 years.
• Opportunity to contribute to an award-winning agency and engage in projects that have garnered accolades.
• Genuine appreciation for co-workers and opportunity to work with some of our more exciting clients.
• Flexible scheduling; hybrid environment.
• A passion for diversity - a safe place to work, where all voices are encouraged and respected.
• We endeavor to foster continuous learning and offer opportunities for professional growth, ensuring your career evolves alongside our organization.

Interview Process

Our interview process is designed to help us understand your fit for the role and for you to learn about our agency culture. It usually involves these steps:

1. Initial Screening
2. Conversation with Recruiting Team
3. Brief Business Case Review
4. Conversation with Hiring Manager
5. Conversation with Team Member
6. Final Selection

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