Latam Product Operations Lead — Payments & Support

Marathon Talent; Buenos Aires; On-site; ARS 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Continuous learning

Flexible working arrangements

Diverse and inclusive culture

Professional development

Job summary

EY seeks a PRC Methodology Specialist to advance the IT PRC Framework, aligning risk, controls, and regulatory requirements across programs. You will partner with global teams to implement and evolve risk methodologies and strengthen the organization’s security posture.

The role requires strong analytical and communication skills, experience with risk frameworks, and ability to drive adoption of policy governance across multiple stakeholders.

Qualifications

• 3–5 years of progressive experience in IT security, risk, or compliance.
• Advanced degree or equivalent work experience.
• Familiarity with ISO, NIST, COBIT, PCI DSS, and regulatory requirements such as GDPR, DORA, CRA, SOX.
• Experience with risk and control concepts to evaluate control effectiveness and improve processes.
• Strong written, verbal, and interpersonal communication abilities.

Responsibilities

• Serve as a subject matter expert in IT risk management, governance, and controls frameworks.
• Lead continuous improvement of the IT PRC Framework operating model through research of trends, risks, and regulatory changes.
• Identify and recommend process improvements and operational efficiencies for the Methodology Program.
• Develop cross-mappings of PRC controls against policies and standards to strengthen traceability.
• Collaborate with risk, control, compliance, and assessment teams to support control gap assessments and initiatives.
• Support integration and adoption of GRC technologies and tools to strengthen risk management processes.
• Facilitate stakeholder engagement and cross-functional sessions to promote methodology adoption and consistency.
• Promote risk-awareness through Information Security & Awareness campaigns.

Skills

Information Security principles

IT risk management

GRC methodologies

Analytical judgment

Communication skills

Cross-functional collaboration

English proficiency

Education

Advanced degree (CS/InfoSec/Risk)

Tools

Archer

GRC platforms

Power BI

MS Office / M365

Job description

The Technology Assurance, Risk, and Policy (TARP) function within Information Security strives to create and promote a holistic Governance, Risk, and Compliance (GRC) program by creating a robust, resilient, and proactive governance framework, supported by a strategic risk management approach and stringent compliance structures. It aims to integrate and align its GRC initiatives in line with the global firm's objectives and emerging threats within the cybersecurity landscape.

Furthermore, the Policy, Risk, and Controls (PRC) Enablement & Awareness team aims to establish policies and procedures that reflect the value we place on safeguarding our digital environment, while ensuring that these policies are effectively communicated and enforced across all levels of the organization. The PRC Methodology Program is part of the Global Information Security Policy & Methodology team within PRC Enablement & Awareness and supports the GRC program and its tooling by integrating and aligning the IT PRC Framework operating model to ensure that policies, standards, processes, risks, and controls remain consistent with the principles and data structure of the core GRC platform.

Your key responsibilities

The PRC Methodology Specialist will administer and enhance the IT PRC Framework, which underpins the Policy and Risk Management Programs through the structured integration of IT risk domains, risk categories, processes, control objectives, common controls, IS documents, and authoritative sources derived from industry standards, control frameworks, and regulatory mandates. The PRC Methodology Specialist will partner closely with the Global Methodology Program Lead to advance the Methodology Program's service offerings, strategy, goals, and objectives, including those related to IT Risk Management and associated methodologies. The Specialist will serve as a key contributor to the implementation, maintenance, and evolution of the PRC Framework operating model while facilitating its adoption and integration across relevant team and organizational projects, programs, and emerging initiatives.

A successful applicant will possess strong analytical judgement, be collaborative, and be an effective communicator with the ability to apply methodology expertise across complex risk and control environments. This role will partner with the Policy, Risk, Control, and Compliance teams, as well as global and cross-functional stakeholders, to identify, evaluate, and recommend innovative solutions and approaches that enhance the IT PRC Framework operating model and strengthen risk and control methodologies. The role will also require building and maintaining effective relationships with stakeholders across multiple organizational levels, including Information Security, Client and Enterprise Technology, Global and Enterprise Risk Management, Internal Audit, and Legal, to support the alignment, adoption, and continuous improvement of methodology-related initiatives.

Key responsibilities include

• Serve as a subject matter expert in IT risk management, governance, compliance, and control frameworks, leveraging practical experience and applied knowledge to promote consistency in the interpretation, application, and adoption of the IT PRC Framework and related methodologies.
• Lead the continuous improvement of the IT PRC Framework operating model through research into industry trends, emerging risks, and regulatory changes, and the integration of best practices into methodology enhancements.
• Identify and recommend process improvements, innovative practices, and operational efficiencies that enhance the effectiveness and scalability of the Methodology Program, while developing and maintaining related documentation, processes, procedures, and program artifacts throughout their lifecycles.
• Develop and refine cross-mappings of PRC common controls against Information Security policies and standards and applicable regulatory and industry requirements to establish a consistent mapping model, strengthen traceability and control coverage, and provide visibility into the organization’s security and compliance posture.
• Partner with Risk, Control, Compliance, and Assessment teams to support control gap assessments and methodology-related initiatives, strengthen control coverage, and drive alignment among risks, controls, and regulatory requirements.
• Support the integration, adoption, and effective use of GRC technologies and tools, including the Unified Compliance tool, to strengthen assessment activities, control alignment, and risk management processes.
• Help facilitate stakeholder engagement and cross-functional working sessions to influence methodology adoption, reinforce consistent risk and control practices, and advance strategic program objectives.
• Help promote a culture of risk awareness by supporting the Information Security & Awareness team’s risk-focused promotional campaigns and expanding organizational understanding of risk responsibilities and expectations.

Skills and attributes for success

• Demonstrated knowledge of Information Security principles, IT risk management practices, and GRC methodologies and frameworks.
• Strong analytical judgment, critical thinking, and problem-solving skills.
• Excellent interpersonal and communication skills, including the ability to convey complex concepts to diverse audiences.
• Ability to build collaborative partnerships and work effectively across cross-functional teams and organizational levels.
• Strong organizational skills with the ability to manage multiple priorities, adapt to shifting demands, and perform effectively in ambiguous environments.
• Ability to leverage automation and technology solutions to improve efficiency, streamline processes, and enhance repeatable activities.
• Proven aptitude for learning and applying new technologies, tools, and methodologies.

To qualify for the role you must have

• 3 - 5 years of progressive experience in Information Technology, Information Security, Security Compliance, IT Audit, IT Risk Management, or related disciplines.
• Advanced degree in Computer Science, Information Security, Risk Management, or a related field, or equivalent work experience.
• Demonstrated knowledge of GRC principles and their application within technology, information security, and risk management environments, along with familiarity with Archer or comparable GRC platforms and tools.
• Working knowledge and practical experience with industry standards and control frameworks, including but not limited to ISO, NIST, COBIT, PCI DSS, and the Unified Compliance Framework, as well as regulatory requirements such as GDPR, DORA, CRA, and SOX.
• Experience applying risk and control concepts to evaluate control effectiveness, support methodology development, and recommend process or control improvements.
• Ability to interpret and apply regulatory, policy, control, and framework requirements within business and technology environments.
• Experience working effectively within global, cross-functional, and virtual teams.
• Strong English language skills, including excellent written, verbal, presentation, and interpersonal communication abilities.

Ideally, you’ll also have

• Experience supporting methodology, governance, policy, or control framework initiatives.
• Experience working within highly regulated or compliance-driven environments.
• Experience in communicating to all levels of management, clients and vendors.
• Ability to appropriately balance internal functional needs with business impact and benefit.
• Experience developing and delivering executive-level presentations and briefings.
• Knowledge of policy governance activities, including the development, review, approval, publication, and lifecycle management of policies and standards.
• Skilled in Microsoft Office and M365 products; primarily Word, Excel, PowerPoint, SharePoint, PowerApps, Power BI and Generative AI technologies.

What we offer

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.