ITAD Operations Associate

AppHelp by AppDirect; Buenos Aires; Híbrido; ARS 1.000.000 - 1.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

15 PTO days

Medical coverage

Wellness reimbursement

English lessons

Events participation

Descripción de la vacante

AppDirect seeks an ITAD Operations Associate to join its Global Operations team, serving as the Control Tower for ITAD workflows and driving accurate data, timely shipments, and clean financial records. You will work with Google Sheets, Parabola, Slack and Retool to build repeatable processes and own end-to-end credit workflows.

The hybrid role in Buenos Aires offers 15 PTO days, medical coverage for you and dependents, wellness reimbursements, English lessons, and global events participation.

Formación

• 3+ years in auditing, billing operations, data analysis or logistics coordination.
• Strong Google Sheets skills: pivot, filters, lookups.
• Excellent English verbal and written communication, via Slack/email.
• High attention to detail; can manage multiple workflows in parallel.

Responsabilidades

• Oversee all ITAD processing workflows with warehouses and external partner facilities.
• Assign and monitor ITAD action queues for warehouse teams per SOPs.
• Review and ingest data destruction and settlement reports into internal systems.
• Gather FMV pricing data from secondary markets and trade-in partners.
• Maintain and enrich FMV estimates per device for in-app price displays.
• Run reports to surface estimated resale value and drive timely action.
• Reconcile ITAD revenue reports with bank deposits to enable credits.
• Collaborate with Finance to own end-to-end credit issuance workflow.
• Investigate and resolve financial discrepancies with vendor partners.
• Own financial reporting for ITAD program revenue and gross margin.
• Act as primary contact between Operations, Customer Success, and Warehouse teams.

Conocimientos

Auditing & Billing Ops

Google Sheets

English communication

Detail oriented

Process SOPs

Herramientas

Parabola

Slack

Retool

Descripción del empleo

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, An AppDirect Subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

We are looking for a detail-oriented and highly organized ITAD Operations Associate to join our Global Operations team. This is a critical execution role at the heart of our IT Asset Disposition (ITAD) program. You’ll serve as the Control Tower for our ITAD operations and play a key role in managing our financial workflows, estimated resale value data infrastructure, and cross-functional coordination with warehouse, finance, and customer teams. This role requires operational precision, clear communication, and a strong sense of ownership. You’ll work across tools like Google Sheets, Parabola, Slack, and our internal Retool platform to manage workflows and drive outcomes. You will also be expected to learn and use workflow automation tools like Parabola to build and optimize repeatable processes that power the ITAD services you will own day to day.

The position offers a flexible hybrid schedule: you will work one day per week onsite and four days remote. Compensation includes 15 paid working days (PTO) plus local holidays, comprehensive medical coverage (OSDE Plan 310) for you and your dependents, reimbursement for eligible wellness activities, English lessons, global and local events participation, and much more!

What you’ll do and how you’ll have an impact

• Oversee all ITAD processing workflows, working with our warehouses and external partner facilities to ensure timely execution of shipments and processing tasks.
• Assign and monitor ITAD action queues for warehouse teams, ensuring steps are followed per SOPs (labeling, COD uploads, grading, etc.).
• Review and ingest data destruction reports and settlement reports from resale partners into internal systems for reporting and audit trails.
• Gather FMV pricing data from secondary market platforms, trade-in partners, and historical resale reports
• Maintain and enrich our internal database of FMV estimates per device to power in‑app price displays for customers.
• Run reports to surface estimated resale value (FMV) of aging devices to customers and drive timely action.
• Reconcile device‑level and order‑level ITAD revenue reports with actual bank deposits to enable accurate credit memo issuance.
• Collaborate with Finance to own the end‑to‑end credit issuance workflow.
• Investigate and resolve financial discrepancies with vendor partners based on reconciliation findings.
• Own financial reporting for the ITAD program, including revenue and gross margin reporting.
• Act as the primary point of contact between Operations, Customer Success, and Warehouse teams for all ITAD-related workflows.

What We’re Looking For

• 3+ years of experience in auditing, billing operations, data analysis or logistics coordination.
• Strong skills in Google Sheets (pivot tables, filters, lookups).
• Strong English verbal and written communication skills, especially over Slack and email.
• High attention to detail and ability to manage multiple workflows in parallel.
• Comfortable with structured SOPs, but proactive in suggesting improvements.

(*) Interested candidates should submit their resume in English. Please note that Spanish versions will not be reviewed.

About AppDirect:

AppDirect is the only end‑to‑end commerce platform for selling, distributing, and managing cloud‑based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third‑party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice