IT Site Services Specialist

Warner Bros. Discovery; Buenos Aires; Presencial; ARS 1.500.000 - 6.500.000; Jornada completa

Descripción de la vacante

A leading media and entertainment company in Buenos Aires is seeking an IT Site Services Specialist I to provide hardware and software support across various departments. The role involves resolving technical issues, improving customer experiences, and managing support processes. Ideal candidates will have 1-2 years of experience in systems support, along with a technical education. Strong interpersonal and problem-solving skills are essential for success in this collaborative environment.

Formación

• 1-2 years experience in systems support and operations, including LAN administration, PC and user support.
• Prior experience in a support-focused role.
• Basic knowledge of networking topologies and protocols.

Responsabilidades

• Provide standard incident resolution via IT Service Desk processes.
• Manage basic projects related to service desk processes.
• Drive and promote improvement to the customer experience.

Conocimientos

Excellent interpersonal skills

Excellent problem-solving skills

Customer service focus

Flexibility in work assignments

Ability to manage multiple tasks

Willingness to travel

Educación

University/College degree in a relevant technical area

Descripción del empleo

Vicente López, Argentina Job ID R0000014320 Category IT

ABOUT THIS ROLE

We are currently hiring an IT Site Services Specialist I to join our team! In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer experience throughout our end user customer base!

Key Accountabilities

• Provide standard incident resolution via IT Service Desk processes.
• Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives.
• Manage basic projects related to service desk processes or technology solutions.
• Develop and maintain documentation for end user community and other IT Departments.
• Additional projects or tasks as assigned by management.
• Responsibility of remote sites to help support and maintain their IT support needs.
• Drive and promote improvement to the customer experience within Data & Technology.

Skills

• Excellent interpersonal, verbal, and written communication skills.
• Excellent problem-solving skills.
• Client focused approach to work; excellent customer service skills with a “Customer Experience” mindset with their end user support.
• A flexible attitude with respect to work assignments and new learning.
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
• Willingness to work in a matrix environment and to value the importance of teamwork.
• Willingness to travel to other locations to provide support as instructed by management.

Knowledge and Experience

• 1-2 years + experience in systems support and operations, including LAN administration, PC and user support.
• Prior experience within a support focused role, ideally with customer experience as a focus.
• Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols.

Education

University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.