Isv Program Operations Manager

Cognizant Technology Solutions Corporation; Ciudad de Mendoza; Remote; ARS 32,769,000 - 37,943,000; Full time

Benefits offered by this job

Christmas–New Year break

Paid public holidays

Paid vacation

Training program

Mentorship and collaboration

Career advancement

Remote-friendly

Equipment stipend

Job summary

Political Asylum Lawyers, a Houston-based immigration law firm, seeks a Referral Program Manager to lead our Client Relationship Program and build lasting connections with clients and referral partners. You will design outreach, manage the Team 100 Referral Ecosystem, and produce dashboards and reports that drive growth while upholding our standards of integrity, compassion, and excellence.

This role is open to candidates located in Argentina and offers remote work options, with a monthly USD

Qualifications

• Fluency in Spanish and English.
• Experience with U.S.-based clients or partner networks.
• Warm, confident communicator for outbound calls.
• Strong organizational skills and attention to detail.
• Familiar with CRM systems (HubSpot preferred).
• Ability to handle sensitive information professionally.
• Preferred: immigration or legal services experience.
• Preferred: experience with referral ecosystems.
• Proficiency with Google Workspace, especially Google Sheets.

Responsibilities

• Lead structured calls with current and former clients for birthdays, anniversaries, milestones, and periodic check-ins.
• Route client needs to appropriate internal team or trusted referral partner.
• Lead and operate the firm’s client referral initiative, including outreach, follow-up, and tracking.
• Serve as the primary relationship manager for all Team 100 referral partners.
• Conduct introduction calls and ongoing relationship-building conversations with referral partners.
• Track inbound and outbound referrals accurately in CRM.
• Prepare and distribute quarterly Partner Newsletter updates.
• Build dashboards tracking referral activity, partner engagement, and trends.
• Deliver monthly and quarterly reports on referral performance and partner engagement.

Skills

Spanish fluency

English fluency

CRM proficiency

Outbound calls

Organizational skills

Discretion with sensitive info

Tools

HubSpot

Google Sheets

Google Workspace

Job description

Political Asylum Lawyers is a Houston-based immigration law firm focused on asylum cases. We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case.

Our work changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States. That is why we operate with integrity, urgency, and excellence, and why we expect every team member to take full ownership of their role.

Everything we do is guided by our core values : integrity, excellence, accountability, teamwork and passion.

Working here means:

• High-stakes responsibility: our work is of great consequence for our clients
• Deeply meaningful outcomes: our work changes lives for the better
• Emotionally demanding moments: resilience and maturity are essential
• High standards and constant growth: excellence and continuous improvement are expected
• Mission-driven teamwork: we’re passionate about helping immigrants secure their future in the United States through asylum, and we know that meeting our high standards requires each of us to take ownership, communicate proactively, and support one another

If you want a career where your skills create tangible change in the world, this is it.

In this role, you’ll be an integral part of our team’s mission of helping immigrants secure their future in the United States through asylum. You’ll work collaboratively across our firm to ensure clients receive the highest quality support throughout their journey to safety. Your specific responsibilities will align with your expertise and our current operational needs, but all roles share our commitment to excellence, compassion, and results.

The Referral Program Manager plays a vital, strategic role within the firm.

In this role, you will lead our Client Relationship Program, conducting intentional check-ins, celebrations, and milestone conversations with current and former clients. These are not transactional follow-ups. They are moments of care that ensure clients feel remembered, supported, and genuinely connected to the firm long after their legal matter concludes. Through these touchpoints, you will deepen trust, uncover evolving needs, and reinforce our commitment to lifelong client relationships.

You will also lead a structured client referral initiative, designed to transform positive client experiences into a consistent and values-aligned source of new matters. By formalizing outreach, follow-up, and referral tracking, you will make it easy and natural for satisfied clients to refer friends, family members, and community contacts who may need our help.

In addition, you will serve as the primary steward of our Team 100 Referral Ecosystem, a curated network of attorney and non-attorney professionals. You will nurture these relationships, maintain accurate partner data, manage communication cadences, and ensure the ecosystem remains active, engaged, and aligned with our mission.

This position is central to strengthening both client relationships and professional partnerships, and it plays a direct role in driving the firm’s long-term growth, reputation, and community impact.

This role is open to candidates located in Argentina.

What You'll Do

Your day-to-day responsibilities will vary based on the firm’s needs, but will include a combination of the following:

• Lead structured calls with current and former clients for birthdays, anniversaries, milestones, and periodic check-ins.
• Listen for client needs and route them to the appropriate internal team or trusted referral partner.
• Lead and operate the firm’s client referral initiative, including outreach, follow-up, and tracking.
• Serve as the primary relationship manager for all Team 100 referral partners.
• Conduct introduction calls and ongoing relationship-building conversations with referral partners.
• Track inbound and outbound referrals accurately, including key details, outcomes, and follow-up needs in our CRM.
• Prepare and distribute quarterly Partner Newsletter updates.
• Build and maintain dashboards tracking referral activity, partner engagement, and trends.
• Deliver monthly and quarterly reports on referral performance and partner engagement.

Requirements

We’re looking for professionals who combine technical competence with genuine passion for our mission. The ideal candidate brings:

Required

• Fluency in Spanish and English
• Experience working with U.S.-based clients, professionals, or partner networks
• Warm, confident communicator comfortable with outbound calls
• Strong organizational skills and exceptional attention to detail
• Comfortable using or learning CRM systems (HubSpot preferred)
• Ability to handle sensitive information with professionalism and discretion

Preferred

• Experience in immigration services, legal services, client success, or partnership management
• Familiarity with referral ecosystems or professional networking
• Experience working with diverse, multicultural communities
• Proficiency with Google Workspace, especially Google Sheets

Benefits

This position offers a monthly salary range of USD 1,900 - 2,200 gross, commensurate with experience and qualifications.

• Week between Christmas and New Year's — office closed, fully paid
• Your country's national public holidays off (paid) —your paid national holidays follow your own country's calendar
• Three weeks of paid vacation annually
• Comprehensive training program — we invest in bringing you up to speed on our systems, content processes, and best practices
• Mentorship and collaboration — learn from experienced team members and contribute your expertise
• Career advancement paths — we promote from within and create opportunities
• Work from anywhere — this position is open to candidates based in Argentina.
• Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job