Invoice Disputes Specialist: Data Reconciliation

Ecolab; Buenos Aires; Presencial; ARS 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Ecolab in Buenos Aires seeks a detail-oriented professional to investigate invoice disputes within the OTC-R group. You will gather data from ERP systems (SAP, EBS/NSAP) and ServiceNow, identify discrepancies, apply policy-based corrections, and communicate outcomes to customers and field teams.

This role requires basic financial knowledge, strong system fluency, and strong written and verbal communication.

Formación

• Bachelor’s degree in Business, Finance, Accounting, or related field preferred.
• 1–3 years of experience in Order to Cash, Billing, Customer Service, or related operational role.
• Basic understanding of financial components such as tax, freight, pricing terms, and surcharges.
• Experience working in ERP systems (e.g., SAP, EBS/NSAP) and case management platforms (e.g., ServiceNow).
• Strong attention to detail and ability to reconcile data across multiple systems.
• Professional written and verbal communication skills.
• Ability to operate in a customer-facing capacity.

Responsabilidades

• Pull invoice, PO, contract, pricing, and service data from ERP (EBS/NSAP) and ServiceNow systems.
• Compare and reconcile data across systems to identify discrepancies.
• Apply standard corrections within policy guidelines (credits, rebills, adjustments, or no-change determinations).
• Close cases accurately by documenting root cause, resolution actions, and updating systems.
• Interpret facts to determine issue type and preliminary root cause assessment.
• Identify recurring dispute patterns and flag systemic issues to leadership.
• Escalate complex, ambiguous, or policy-exception cases appropriately.
• Maintain accurate case documentation and audit trail compliance.
• Contact customers or field representatives to gather missing information or clarify discrepancies.
• Select appropriate outreach methods for timely resolution.
• Communicate clear resolution outcomes and next steps.
• Support customer satisfaction through responsive and professional engagement.

Conocimientos

Attention to detail

Communication skills

Customer-facing

ERP knowledge

Educación

Bachelor’s degree in Business, Finance, Accounting

Herramientas

SAP

ServiceNow

EBS/NSAP

Descripción del empleo

Ecolab in Buenos Aires seeks a detail-oriented professional to investigate invoice disputes within the OTC-R group. You will gather data from ERP systems (SAP, EBS/NSAP) and ServiceNow, identify discrepancies, apply policy-based corrections, and communicate outcomes to customers and field teams.

This role requires basic financial knowledge, strong system fluency, and strong written and verbal communication.