Inbound Engagement Center Leader

Siemens Energy; Buenos Aires; Presencial; ARS 72.612.000 - 101.658.000; Jornada completa

Descripción de la vacante

A global energy company seeks an experienced supervisor for its Engagement Contact Center in Buenos Aires. This role involves overseeing daily operations, managing training programs, and ensuring high standards of customer service. Candidates should have a Bachelor's degree and at least 3 years of supervisory experience in a call center environment. The position offers the opportunity to influence team performance and contribute to the company's success, making a tangible difference in the customer experience.

Formación

• Minimum 3 years' supervisory experience in a call center environment.
• Experience in customer service and telephone etiquette.
• Knowledge of call center operations and processes.

Responsabilidades

• Supervise day-to-day operations of the Engagement Contact Center.
• Interview, select, and train call center representatives.
• Monitor representatives to ensure adherence to scripts.

Conocimientos

Supervisory experience

Customer service etiquette

Knowledge of call center operations

Educación

Bachelor's degree

Descripción del empleo

A global energy company seeks an experienced supervisor for its Engagement Contact Center in Buenos Aires. This role involves overseeing daily operations, managing training programs, and ensuring high standards of customer service. Candidates should have a Bachelor's degree and at least 3 years of supervisory experience in a call center environment. The position offers the opportunity to influence team performance and contribute to the company's success, making a tangible difference in the customer experience.