Identity & Access Management (Iam) Analyst

Alignerr Corp.; Quilmes; On-site; ARS 2,232,000 - 4,687,000; Full time

Job summary

EY Global Delivery Services in Argentina is seeking an Operations Technician (IAM Analyst) to contribute to the IAM roadmap and support a complex Active Directory environment across on-premises and cloud.

You will handle L2-L3 support, conduct troubleshooting, and perform root cause analysis, collaborating with global teams in English.

This role offers exposure to security workflows, policy driven security, SSO and identity lifecycle management within a large multinational setting.

Qualifications

• Advanced knowledge of Microsoft Active Directory and Azure AD.
• Experience with identity and access management concepts and policies.
• Ability to troubleshoot complex access issues across environments.
• Strong English communication skills for global collaboration.

Responsibilities

• Provide second and third tier technical support for access and account management issues.
• Troubleshoot incidents to minimize downtime and perform root cause analysis.
• Identify process improvements to enhance IAM security and efficiency.

Skills

Active Directory

Azure AD

Incident response

Security monitoring

English comms

Education

Bachelor’s degree in Computer Science

Tools

Support ticketing system

Job description

Operations Technician (IAM Analyst) - EY Global Delivery Services

Hoy

The opportunity

Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.

We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry!

Your key responsibilities

• Acts as second and third tier (Levels 2 and 3) technical support for customer account inquiries in optimally resolving or escalating incidents and inquiries related to access or account management services support across multiple environments and technology platforms.
• Conducts operation-level troubleshooting activities to identify and implement efficient incident resolution action that minimizes end user and/or system downtime.
• Conducts proper root cause analysis and make recommendations to improve IAM processes or prevent future occurrence of end user access issues.

Skills and attributes for success

• Moderate analytical skills are required to probe for understanding and address as appropriate daily operations issues
• Ability to make sound decisions in addressing operations request and other security related issues and then recommend improvements to address security issues or gaps.
• Making general decisions without guidance and direction in problem solving based upon a solid knowledge of the IAM functions, processes and procedures.
• Driving the priority and time management of own efforts to support/resolve assigned activities and communicate results and findings to end users and management as necessary.

To qualify for the role, you must have

• Advanced knowledge of Microsoft’s Active Directory
• Experience with Azure AD
• Support Active Directory Environment including but not limited to user/group maintenance and Service Accounts within Microsoft’s Active Directory
• Experience with use of elevated access and necessary security requirements to support such accounts
• Deliver accurate and timely responses to requests for related services.
• Basic knowledge of Outlook/Exchange
• Knowledge for various desktop environments, applications, standard software, Microsoft Teams, network, servers and general connectivity
• Document issue details and resolutions into support tracking system
• Time management skills to prioritize workload in order to work through assignments and activities with efficiency and minimal supervision
• Moderate consultative skill to optimally analyze and conduct core issue analysis, select and apply appropriate standards, methods, tools and applications to independently resolve complex incidents and problems.
• Handle issues in a timely and efficient manner while applying good communication and social skills while interacting with requester, management, executives and other personnel
• Strong oral and written communication skills in the English language to work optimally with requestors and IT peers.
• Desire for continued process improvement and learning.

Ideally, you’ll also have

• Bachelor’s degree in computer science or a related subject area, or equivalent work experience.
• Approximately 3 to 5 years of security administration experience in support of IT products or security administration and working knowledge of large IT organization operations.

What we look for

We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services.

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a