Global Service Desk Tech Lead: Automation & Excellence

dLocal; Buenos Aires; Presencial; ARS 101.400.000 - 130.373.000; Jornada completa

Descripción de la vacante

A global service provider in Buenos Aires is seeking a Technical Lead to oversee and develop their Service Desk team. This role involves mentoring staff, resolving technical issues, and maintaining operational excellence. Candidates should have over 5 years of IT support experience, strong skills in Office 365 and networking. The position offers an opportunity to grow in a collaborative and inclusive environment, rewarding contributions and providing clear pathways for development.

Servicios

Collaborative work environment

Opportunities for career growth

Inclusive culture

Formación

• 5 years of experience in IT support environment with management experience preferred.
• Strong understanding of networking protocols and services.
• Experience with Google Services and Office 365.

Responsabilidades

• Oversee and mentor the global Service Desk team.
• Assist in resolving hardware and software issues.
• Create and maintain Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles.

Conocimientos

Office 365 administration

Microsoft Active Directory

LAN/WAN/WLAN networking

PowerShell scripting

Python scripting

Modern device management (MDM)

Descripción del empleo

A global service provider in Buenos Aires is seeking a Technical Lead to oversee and develop their Service Desk team. This role involves mentoring staff, resolving technical issues, and maintaining operational excellence. Candidates should have over 5 years of IT support experience, strong skills in Office 365 and networking. The position offers an opportunity to grow in a collaborative and inclusive environment, rewarding contributions and providing clear pathways for development.