Global Service Delivery Manager - Remote & Growth Leader

Buenos Aires; A distancia; ARS 9.750.000 - 12.500.000; Jornada completa

Descripción de la vacante

A global support service leader in Argentina is looking for a Service Delivery Manager. This role demands fluency in English and over a year of team management experience. You will manage client integrations, maintain communication, and ensure quality support processes. The position offers fully remote work, the opportunity for personal and professional growth, and a focus on work-life balance. Competitive compensation in USD is also provided. If you're proactive and passionate about people and tech, apply now.

Servicios

Opportunity to cooperate fully remotely

Great rewards for referring friends

Work-life balance

Responsive leadership

A culture built on trust

Formación

• 1+ years in a similar role with proven team management experience.
• Solid understanding of customer support KPIs and SLAs.
• Track record of taking responsibility in multiple client interactions.

Responsabilidades

• Manage new client integrations and maintain constant communication.
• Ensure support processes meet established standards.
• Assist clients in enhancing their customer support experience.

Conocimientos

Fluency in English (C1-C2 levels)

Team management experience

Familiarity with customer support platforms

Understanding of KPIs and SLAs

Collaborative spirit

Time management skills

Excellent interpersonal skills

Ability to multitask

Herramientas

Intercom

Zendesk

Freshdesk

Hubspot

Aircall

Wrike

Monday

Asana

Jira

Descripción del empleo

A global support service leader in Argentina is looking for a Service Delivery Manager. This role demands fluency in English and over a year of team management experience. You will manage client integrations, maintain communication, and ensure quality support processes. The position offers fully remote work, the opportunity for personal and professional growth, and a focus on work-life balance. Competitive compensation in USD is also provided. If you're proactive and passionate about people and tech, apply now.