Fluent English) Service Delivery Manager (Argentina)

Buenos Aires; A distancia; ARS 9.750.000 - 12.500.000; Jornada completa

Descripción de la vacante

A global support service leader in Argentina is looking for a Service Delivery Manager. This role demands fluency in English and over a year of team management experience. You will manage client integrations, maintain communication, and ensure quality support processes. The position offers fully remote work, the opportunity for personal and professional growth, and a focus on work-life balance. Competitive compensation in USD is also provided. If you're proactive and passionate about people and tech, apply now.

Servicios

Opportunity to cooperate fully remotely

Great rewards for referring friends

Work-life balance

Responsive leadership

A culture built on trust

Formación

• 1+ years in a similar role with proven team management experience.
• Solid understanding of customer support KPIs and SLAs.
• Track record of taking responsibility in multiple client interactions.

Responsabilidades

• Manage new client integrations and maintain constant communication.
• Ensure support processes meet established standards.
• Assist clients in enhancing their customer support experience.

Conocimientos

Fluency in English (C1-C2 levels)

Team management experience

Familiarity with customer support platforms

Understanding of KPIs and SLAs

Collaborative spirit

Time management skills

Excellent interpersonal skills

Ability to multitask

Herramientas

Intercom

Zendesk

Freshdesk

Hubspot

Aircall

Wrike

Monday

Asana

Jira

Descripción del empleo

Fluent English) Service Delivery Manager (Argentina)

SupportYourApp

Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world’s leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced Chief Customer Officer and provide high‑level quality service for famous worldwide well‑known companies such as Mastercard, Calm and MacPaw. Get access to the most agile digitalized training and emerge into technical and business knowledge of a product to provide a seamless experience for users all over the globe.

What you will do

• Take part in the new clients’ integrations and simultaneously manage them
• Maintain constant communication with support specialists and clients
• Make sure that support processes are built according to all the standards (KPIs/SLAs/QA)
• Assist clients with improving their customers’ support experience, incl. strategic planning and product development analysis
• Proactively mediate and resolve any clients’ and consultants’ concerns
• Monitor service quality via internal or external QA platforms
• Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld
• Help talented people from your project grow and develop professionally
• Find a place to grow professionally and take a leadership role in the projects

What you need to succeed in this role

• Fluency in English (C1-C2 levels)
• 1+ years in a similar role with proven team management experience
• Familiarity with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards
• Solid understanding of Key Performance Indicators and SLAs in customer support
• Collaborative spirit and working on cross‑functional projects for further service delivery enhancements
• Skills in time management and experience working with time management platforms (Wrike, Monday, Asana, Jira etc.)
• Excellent interpersonal and communication skills
• Ability to multitask and manage multiple clients simultaneously
• Track record of taking responsibility
• Passion for people and technology

Benefits

• Provide services during business hours
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Great rewards for referring friends
• Work‑life balance
• Responsive leadership interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development
• A culture built on trust, with no time‑tracking requirements

So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English.Know someone perfect for the role? Refer them and get rewarded!