Field Technical Support Engineer – Drive Client Impact

Tgtc; Buenos Aires; A distancia; ARS 1.500.000 - 2.700.000; Jornada completa

Descripción de la vacante

Proofpoint in Córdoba, Argentina is seeking a highly technical Tier 2/3 Technical Support Engineer to help enterprise customers troubleshoot complex platform, infrastructure, and deployment issues while working remotely with U.S. East Coast hours.

You will reproduce environments, manage tickets, and collaborate with Engineering, Sales and Customer Success to drive resolutions. LATAM-based candidates and a fully remote schedule with cloud/Kubernetes focus will be supported.

Formación

• 2+ years of technical support experience in Tier 2/3 roles.
• Strong hands-on Kubernetes experience in production environments.
• At least one Kubernetes or cloud certification (CKA/CKAD/CKS/AWS/Azure).
• Strong troubleshooting across software, infrastructure, networking, and distributed systems.
• Experience working directly with customers in a technical capacity.
• Excellent written and verbal English communication.

Responsabilidades

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and drive resolution.
• Clearly communicate technical findings, workarounds, and resolutions to customers.

Conocimientos

Kubernetes

Cloud platforms

Technical troubleshooting

Customer communication

Linux troubleshooting

Herramientas

AWS

Azure

Descripción del empleo

The project is an AI vision platform running on Kubernetes and used for enterprise video analytics. We are looking for a highly technical Tier 2 / Tier 3 Technical Support Engineer to help customers troubleshoot and resolve complex platform, infrastructure, and deployment issues.

Location & Schedule

LATAM-based candidates only.

Fully remote.

Must be available to work U.S. East Coast business hours.

Onboarding

During the first month, the engineer will focus on learning the platform and internal support processes, working closely with senior engineers before independently handling customer issues. The onboarding also includes internal training and certification related to the AI vision platform.

Responsibilities

Provide Tier 2 / Tier 3 technical support to enterprise customers.

Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.

Reproduce customer environments and run tests to diagnose technical problems.

Work directly with customers during technical discussions and troubleshooting sessions.

Manage and resolve technical support tickets.

Collaborate with Engineering, Sales, and Customer Success teams.

Escalate complex issues and product bugs to Engineering and help drive them to resolution.

Clearly communicate technical findings, workarounds, and resolutions to customers.

Nice to Have

Experience with AWS, Azure, or other cloud platforms.

Linux troubleshooting experience.

Experience with containers, networking, monitoring, and logging.

Experience supporting enterprise software products.

Exposure to AI, computer vision, video analytics, or similar technologies.

Requirements

• 2+ years of technical support experience, preferably in Tier 2 / Tier 3 support.
• Strong hands-on Kubernetes experience in production environments.
• At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.
• Strong troubleshooting skills across software, infrastructure, networking, and distributed environments.
• Experience working directly with customers in a technical capacity.
• Strong written and verbal English communication skills.
• Ability to independently investigate complex technical issues and collaborate with engineering teams.

Cordoba, Argentina
Full time
R14535

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact