Devops Engineer

Bigmedia; Rosario; Hybrid; ARS 181,906,000 - 272,860,000; Full time

Job summary

AgileEngine is seeking a Senior Cloud/DevOps Engineer to operate and improve the cloud infrastructure behind an enterprise data platform in a regulated healthcare environment. The role requires 5+ years in Cloud/DevOps and strong hands-on experience with AWS EKS, Kubernetes, and Argo Workflows.

You will lead IaC, CI/CD, and incident management efforts, mentored teams, and coordinate with Data Engineering, Security, and Analytics stakeholders.

Qualifications

• 5+ years of professional experience in Cloud Engineering, DevOps, or Site Reliability Engineering.
• Strong hands-on experience operating AWS infrastructure in production environments.
• Advanced experience with Kubernetes and Amazon EKS, including workload operations and observability.
• Hands-on experience administering and troubleshooting Argo Workflows or comparable platforms.
• Strong Infrastructure as Code experience with Terraform and source-controlled practices.
• Experience building and supporting CI/CD pipelines and production release processes.
• Experience with monitoring, logging, alerting, and incident routing tools such as Splunk, PagerDuty, Opsgenie.
• Ability to lead complex incident resolution and perform root-cause analysis.
• Proficiency in Python, Shell, Bash, or similar scripting languages.
• Strong written and verbal English communication; able to interact with client stakeholders.

Responsibilities

• Provide senior technical ownership for the Cloud/DevOps service tower during LatAm coverage window.
• Operate, maintain, and improve AWS infrastructure supporting the Data Platform.
• Administer Kubernetes workloads and Argo Workflows, including deployment and troubleshooting.
• Define and improve standards for IaC, configuration, CI/CD, and release management using Terraform and Git.
• Lead observability improvements linking alerts to runbooks and data platforms.
• Improve alert routing and escalation across Splunk, Opsgenie, PagerDuty, and Teams.
• Lead or support major incident responses and post-incident reviews.
• Design reliability improvements like auto-remediation and impact analysis.
• Track service metrics: availability, SLA compliance, deployment outcomes, MTTR.
• Apply HIPAA/GDPR/FDA-compliant change-control and auditability practices.
• Create and maintain runbooks and run documentation.

Skills

AWS

Kubernetes

Argo Workflows

Terraform

CI/CD pipelines

Python scripting

English communication

Incident management

SRE principles

Tools

AWS EKS

Splunk

PagerDuty

Git/GitHub

Job description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Senior Cloud/DevOps Engineer to operate and improve the cloud infrastructure and reliability layers behind an enterprise data platform in a regulated healthcare environment.

The mandatory requirements are 5+ years of experience in Cloud Engineering, DevOps, or Site Reliability Engineering, advanced hands-on experience with AWS EKS and Kubernetes, experience administering and troubleshooting Argo Workflows, and strong English communication skills.

MUST HAVES

• 5+ years of professional experience in Cloud Engineering, DevOps or Site Reliability Engineering.
• Strong hands-on experience operating AWS infrastructure in production environments.
• Advanced experience with Kubernetes and Amazon EKS, including workload operations, troubleshooting, access, observability, capacity, and reliability.
• Hands-on experience administering and troubleshooting Argo Workflows or comparable workflow orchestration platforms.
• Strong Infrastructure as Code experience with Terraform and source-controlled infrastructure practices.
• Experience building, hardening, and supporting CI/CD pipelines and production release processes.
• Strong experience with monitoring, logging, alerting, and incident-routing tools such as Splunk, PagerDuty, Opsgenie, or comparable platforms.
• Demonstrated ability to lead complex incident resolution, perform root-cause analysis, and translate findings into preventive improvements.
• Proficiency in automation and scripting using Python, Shell, Bash, or similar languages.
• Ability to make well-reasoned technical decisions, identify tradeoffs, estimate work, and drive improvements across a complex platform.
• Experience mentoring engineers and collaborating effectively with Data Engineering, Security, Governance, Analytics, and business stakeholders.
• Strong written and verbal English communication skills, with the ability to work directly with client stakeholders.
• Availability to work within the LatAm service window of approximately 9:00 AM to 6:00 PM Eastern Time and participate in an agreed on-call rotation.

NICE TO HAVES

• Experience supporting data-platform infrastructure involving Snowflake, dbt, Fivetran, HVR, Tableau Cloud, or custom ingestion pipelines.
• Familiarity with data-specific observability platforms such as SYNQ.
• Experience modernizing or migrating legacy orchestration and ingestion solutions such as Boomi or AWS Data Pipeline.
• Experience with service-management and change-control tools such as Freshservice and Jira.
• Experience operating in healthcare, life sciences, financial services, or another regulated environment.
• Familiarity with HIPAA, GDPR, FDA-related controls, least-privilege access, separation of duties, and audit-ready operational practices.

WHAT YOU WILL DO

• Provide senior technical ownership for the Cloud / DevOps service tower during the LatAm coverage window, including day-to-day operations, complex troubleshooting, and L2/L3 escalation.
• Operate, maintain, and improve AWS infrastructure supporting the Data Platform, including Amazon EKS, S3, EventBridge, SQS, API Gateway, Lambda, and related services.
• Administer Kubernetes-hosted workloads and Argo Workflows, including deployment, scheduling, monitoring, troubleshooting, capacity management, resiliency, and recovery.
• Define and improve standards for Infrastructure as Code, configuration management, CI/CD, release execution, rollback, and environment consistency, primarily using Terraform and Git-based delivery practices.
• Lead the consolidation and improvement of observability across infrastructure and data workloads, linking alerts to operational evidence from Argo, dbt, Snowflake, and supporting runbooks.
• Improve alert routing and escalation workflows across tools such as Splunk, Opsgenie, PagerDuty, Microsoft Teams, and data-specific observability platforms.
• Lead or support major incident response, root-cause analysis, post-incident reviews, and corrective actions, with clear communication to technical and service stakeholders.
• Design and implement reliability improvements such as selective auto-remediation, dependency-aware alert correlation, impact analysis, and automation of repetitive operational work.
• Track and contribute to service metrics including availability, SLA compliance, alert volumes, workflow reliability, deployment outcomes, and mean time to restore service.
• Apply disciplined change-management, access-control, secrets-management, auditability, and documentation practices appropriate for a HIPAA-, GDPR-, and FDA-regulated environment.
• Create and maintain run