Data Solutions Manager

Pwc Argentina; Buenos Aires; A distancia; ARS 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

Abbott is seeking a Technical Project Manager to lead data center initiatives remotely across LATAM. You will own client relationships, translate requirements into actionable work orders, and drive multi‑workstream projects from planning to sign‑off, while ensuring adherence to safety, change control, and ITSM standards.

You will mentor technicians, coordinate vendors, and maintain live dashboards for stakeholders.

Formación

• 3+ years in datacenter ops or technical infrastructure.
• Direct client-facing experience in a technical role.
• Hands-on with server hardware, cabling, power, and cooling.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk.

Responsabilidades

• Own full ticket lifecycle in ITSM platforms.
• Coordinate multi-workstream projects through planning, procurement, deployment, and sign-off.
• Maintain live project dashboards for clients and stakeholders.
• Provide technical guidance to junior technicians and contractors on-site.
• Identify blockers and coordinate cross-functional resolution.

Conocimientos

Datacenter ops

Project mgmt

Stakeholder mgmt

ITSM tools

Vendor management

Team leadership

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Technical Project Manager - Data Center (Remote)

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question

Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture

Tickets get lost between technical and commercial teams — this role closes that gap

We are scaling and need a manager who can build process while staying hands‑on with clients

Key Responsibilities

Client Ownership

Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle

Lead client onboarding, scoping calls, and technical review meetings

Translate client requirements into actionable work orders and internal tickets

Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs

Build long‑term relationships that reduce churn and increase account expansion

Project & Ticket Management

Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform

Create, assign, prioritize, and close tickets with clear documentation at every stage

Track multi-workstream projects across planning, procurement, deployment, and sign‑off

Identify blockers early and coordinate cross‑functional resolution without escalating everything upward

Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations

Oversee on‑site and remote-hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling

Review and validate work orders for technical accuracy before client‑facing delivery

Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics

Ensure adherence to datacenter safety, change management, and access protocols

Provide technical guidance to junior technicians and contractors on‑site

Budget & Commercial Oversight

Track project budgets, flag overruns, and submit change orders when scope shifts

Review vendor invoices and validate against approved work orders

Assist in preparing quotes and SOWs for new client engagements

Maintain procurement records and ensure contract compliance for hardware and services

Team Management

Manage a team of technicians and/or project coordinators remotely that work onsite.

Set weekly priorities, conduct 1:1s, and run shift/resource planning

Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes

Identify skill gaps and work with leadership on training and hiring plans

Required Qualifications

3+ years of experience in datacenter operations, technical infrastructure, or a closely related field

Direct client‑facing experience in a technical role — account management with a technical background, or technical ops with client exposure

Hands‑on familiarity with server hardware, structured cabling, power distribution, and remote hands operations

Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent

Experience owning project budgets, SOWs, or vendor purchase orders

Proven ability to manage and develop a small technical team

Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time

Preferred Qualifications

Experience in a managed services, colocation, or cloud infrastructure environment

Familiarity with DCIM tools, asset management systems, or CMDB platforms

Understanding of network fundamentals (IP allocation, VLAN basics, cross‑connects)

Exposure to ITIL practices or formal change management processes

Job Description

• Identifies opportunities for others to replace or upgrade server components.
• Validates cabling, checking network environment build and connectivity is established.
• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions.
• Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes.
• Acts as a technical liaison for technical and non‑technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Responsibilities

• Key Responsibilities
• Datacenter Services Operations-Break/Fix and Hardware Maintenance:
• Identifies opportunities for other team members to work with servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
• Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
• Datacenter Services Operations-Network Configuration, Installation, and Augmentation:
• Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.
• Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:
• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
• Safety and Compliance-Safety, Security, Compliance, and Documentation:
• Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs‑off within a data center and/or customer site environments.
• Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
• Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on‑site work at customer locations and at office, with limited supervision.
• Continuous Improvement:
• Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
• Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership:
• Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• Acts as a technical liaison for technical and non‑technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensures contractors and vendors deliver quality services and that all SLAs are being met.
• Contributes to quality assurance through process creation and training of less experienced peers.
• Core Responsibilities:
• Planning & Execution:
• Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.
• Collaboration & Partnership:
• Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
• Problem Solving:
• Develops and shares procedures to identify and resolve routine or non‑routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.
• Continuous Learning:
• Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.
• Continuous Improvement:
• Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

Career Level - OP4

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Established Pharmaceuticals

We are committed to bringing the benefits of our trusted medicines to more people in the world's fastest-growing countries. Our broad portfolio of high-quality and differentiated branded generic medicines reaches across multiple therapeutic areas including gastroenterology, women's health, cardiometabolic, pain management/central nervous system, and respiratory.

The Opportunity

• The AS&T Manager is responsible for providing strategic, scientific, and operational leadership for Analytical Science & Technology (AS&T) activities across the LATAM region. The role leads and coordinates analytical support for product lifecycle management, technical transfers, compliance remediation, troubleshooting, process optimization, alternative supplier qualification (ASQ) initiatives, and regulatory support. The position serves as the regional Subject Matter Expert (SME) for analytical sciences, ensuring harmonized analytical approaches and best practices across LATAM manufacturing sites in Argentina, Brazil, Mexico, Colombia, Peru, and Chile.
• The role is based in Argentina in Manufacturing Plant in Florencio Varela, and is responsible for managing both the regional analytical team and the local Analytical MS&T team in Argentina.

What You'll Do

• Regional Technical Leadership
• Provide scientific and technical leadership for analytical activities across LATAM manufacturing sites, act as the regional SME for analytical sciences, supporting Operations, Quality, Regulatory Affairs, Supply Chain, and commercial priorities and drive harmonization and standardization of analytical practices.

Product Lifecycle Support

• Provide analytical support throughout the product lifecycle, ensuring continuity of supply and compliance with global and local regulatory requirements.
• Technical Transfers and New Product Introduction
• Lead and support analytical activities associated with technology transfers between internal manufacturing sites and third‑party manufacturers. Ensure successful transfer, verification, validation, and implementation of analytical methods.

Compliance and Quality Improvement

• Lead analytical compliance initiatives and remediation projects to ensure inspection readiness and sustained GMP compliance.
• Continuous Improvement and Optimization
• Identify and implement opportunities for process, method, and laboratory optimization.

Leadership and People Management

• Provide strong leadership, coaching, and direction to the regional AS&T organization, fostering a culture of scientific excellence, accountability, collaboration, and continuous improvement.
• Lead and develop a diverse regional team of analytical scientists and technical professionals, ensuring appropriate succession planning, talent development, and capability building across the organization.
• Directly manage the local MS&T Analytical team in Argentina and provide functional leadership to analytical teams across LATAM sites.
• Establish clear objectives, performance expectations, and development plans aligned with business priorities and organizational goals.
• Promote employee engagement, inclusion, and a high-performance culture through effective communication, recognition, and leadership presence.
• Ensure adequate resource planning, workload prioritization, and organizational effectiveness to support business needs and project execution.

Minimum Education and Experience/ Training Required

• Bachelor's degree in Pharmacy, Chemistry, Chemical Engineering, Biochemistry, or a related scientific discipline is required. An advanced degree (M.Sc. or Ph.D.) is preferred.
• Minimum of 10 years of experience in the pharmaceutical industry, including at least 5 years in Analytical Science & Technology (AS&T), MS&T, Quality, Analytical Development, or a related technical support function.
• Demonstrated experience supporting commercial pharmaceutical products throughout their lifecycle, including product transfers, regulatory submissions, process improvements, analytical troubleshooting, and post-approval changes.
• Strong technical expertise in analytical methodologies, method validation and transfer, laboratory investigations, impurity profiling, stability programs, and analytical lifecycle management. Experience with nitrosamine risk assessments, nitrosamine testing strategies, and other emerging regulatory requirements is highly desirable.
• Proven experience leading technical projects, including technology transfers, compliance remediation initiatives, optimization projects, ASQ programs, and cross‑functional business‑critical activities.
• Demonstrated ability to provide scientific leadership and technical guidance across multiple manufacturing sites and multidisciplinary teams in a regional or global environment.
• Previous people management experience is required, including performance management, coaching, talent development, succession planning, and building high‑performing teams.
• Strong project management skills with the ability to prioritize competing demands, manage multiple projects simultaneously, and deliver results within established timelines.
• Excellent problem‑solving, decision‑making, and risk assessment capabilities, with a proven track record of leading complex investigations and implementing effective solutions.
• Strong communication, influencing, and stakeholder management skills, with the ability to effectively interact with senior leadership, Operations, Quality, Regulatory Affairs, Supply Chain, I&D, external laboratories, and third‑party manufacturing partners.
• Fluent English and Spanish are required.
• Willingness and ability to travel internationally as required to support regional business needs and manufacturing sites across LATAM.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call or email