Customer Support Specialist with German

dLocal; A distancia; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A leading accommodation provider is seeking a Customer Support Specialist to join their team. The ideal candidate will be fluent in both English and German and have experience in customer service. Responsibilities include answering messages and calls from guests, working with IT systems for reservations, and troubleshooting guest issues. This role offers a fully remote working environment with flexible hours and a competitive salary starting from $185,640 monthly.

Servicios

Flexible working hours

Full-time contract

Competitive salary

Training provided

Friendly work environment

Formación

• Must have a high level of English (C1) and German (C1).
• Experience working in customer service is required.
• Ability to work independently and handle stress effectively.

Responsabilidades

• Answer chat messages and phone calls from guests.
• Use web-based IT systems for managing reservations.
• Troubleshoot and solve problems efficiently.

Conocimientos

High English level (C1)

High German level (C1)

Work experience as a customer service

Quick comprehension and organization

Stress resistance

Sense of responsibility for apartments and guests

Herramientas

PMS Guesty

CLINQ call center workOS

Descripción del empleo

We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is to provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us. We are looking for an experienced Customer Support Specialist to welcome to our team.

Responsibilities

• Answering chat messages of our guests
• Answering phone calls of guests
• Working with web-based IT systems like reservations systems, online keyless access systems, call center solution
• Troubleshooting and solving guest problems with our team

Qualifications

• High English level (C1) and German (C1)
• Work experience as a customer service
• Quick comprehension and organization
• Ability to work independentlyStress resistance
• Sense of responsibility for apartments and guests
• Advantage: familiarity with programs like PMS “Guesty”, CLINQ call center workOS and hospitality experience

Benefits

• We have 3 options of work shifts – 6 am – 2.30 pm CET; 2 pm – 10.30 pm CET and 11 pm – 7 am CET
• 2 weeks training
• Full-time work with the contract, 100% remotely
• Competitive salary depending on your results, starting at 1000 EUR
• High flexibility of working hours and flexible workload (KPIs)
• Friendly, positive and fast-growing team

Cover Letter Requirement

We would appreciate it if you start the cover letter with "You won’t find a better Customer Service Specialist than me, as"

Salary

Salary: From $185,640.00 per month