Customer Support Specialist (Americas)

Softline International; A distancia; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A leading global employment services provider is seeking a Support Specialist to help shape their customer support team. This role involves managing inbound support, troubleshooting technical issues, and ensuring customer satisfaction. Ideal candidates will have customer support experience, strong communication skills in English and another language, and a proactive approach. The position is fully remote with flexible vacation policies, offering a unique chance to be part of a growing team in a dynamic environment.

Servicios

Shared ownership

Flexible leave policy with at least 33 days per year

Remote work from anywhere

Formación

• Experience in customer support, preferably in a SaaS or HR/payroll context.
• Strong written and verbal communication skills in English and an additional language.
• Ability to work independently and manage multiple tasks.

Responsabilidades

• Manage and prioritize support tickets for resolution.
• Provide technical support for the Omnipresent service.
• Document product enhancements and best practices.
• Ensure service level agreements are met.

Conocimientos

Customer support experience

Technical aptitude

Problem-solving skills

Strong communication skills in English

Additional language proficiency

Descripción del empleo

Support Specialist – Omnipresent

Who we are: Omnipresent is a customer‑focused global employment services partner that helps companies grow their teams in 155 countries. Through our SaaS platform, OmniPlatform, we simplify hiring remote teams by managing onboarding, offboarding, legal compliance, payroll, expenses and benefits. We are a fully remote company with a flat structure and a team of more than 300 people located in over 45 countries.

Why? With remote work exploding, we are growing fast and just beginning our journey with a dedicated Customer Support team. We need people who can hit the ground running and provide great front line support to our customers.

What? You will be one of the first support people on the team, scoping and contributing to the structure of the team with our Manager of Customer Support and wider teams.

Who? You have an incredible drive, are task oriented, naturally curious, empathetic and thrive in a fast‑paced environment.

Your role

The Support Specialist will be our front line inbound support for our customers. We are looking for a team of quick, process‑ minded people to join our team and hit the ground running. You will help shape our rapidly changing support function and do the usual front‑line support tasks in a SaaS startup.

Responsibilities

• Manage and prioritize tickets, aiming to resolve issues with one‑touch resolution.
• Provide technical support of the Omnipresent service to customers, partners and internal teams.
• Document product enhancements, defects and best‑practice advice around implementation and use of the Omnipresent service.
• Ensure service level agreements (SLAs) are met and customers are satisfied.

Qualifications

• Proven experience in customer support, preferably in a SaaS or HR/payroll context.
• Strong written and verbal communication skills in English and at least one additional language (Spanish, Portuguese, Italian, French or German).
• Ability to work independently, manage multiple tasks and navigate customer objections.
• Strong technical aptitude, problem‑solving skills and a proactive mindset.
• Experience with HR or payroll systems is highly desirable.

What’s in it for you?

• Shared ownership – you’ll own a piece of Omnipresent.
• Annual vacation entitlement – flexible leave policy with at least 33 days per year.
• Remote work from anywhere with the full support of our global team.