Customer Success Specialist (Italian)

Publicity for Good; Buenos Aires; Presencial; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A global language learning company in Buenos Aires is seeking an Engagement Webinar Specialist to deliver impactful onboarding webinars for new learners. The ideal candidate will have over 2 years of experience in online training or facilitation, outstanding communication skills, and a strong command of digital tools. This role involves guiding learners through their language learning journey and enhancing their engagement and motivation. Join us to make a positive impact in education!

Formación

• 2+ years experience in online training, webinars, or language instruction.
• Confident managing live virtual interactions.
• High level of professionalism and punctuality.

Responsabilidades

• Deliver daily live kickoff webinars for new learners.
• Encourage participation through interactive elements.
• Collaborate on refining scripts and materials.

Conocimientos

Outstanding verbal communication

Engagement in virtual environments

Digital tool proficiency

Adaptable communication style

Herramientas

Zoom

Teams

Google Slides

Mentimeter

Descripción del empleo

About goFLUENT

For over 24 years, goFLUENT has been accelerating language learning by delivering hyper‑personalized solutions that blend technology, content, and human interaction available globally on any device.

Today, L&D leaders of over 1,000 international corporations in 100+ countries trust goFLUENT’s award‑winning digital language learning solutions to speed up the acquisition of language skills needed to build confidence, empower career growth, and build a more inclusive global culture. Since its founding, goFLUENT has helped two million people become better communicators in the languages of business.

With eLearning, Live Lessons, Virtual Classroom, eWriting, and Live Support, goFLUENT provides companies the solutions they need for greater business proficiency in English, Chinese, French, German, Italian, Portuguese, and Spanish, and to adapt to a global economy where linguistic skills are a competitive differentiator.

About the Role

We are seeking engaging, learner‑focused facilitators to deliver high‑impact engagement webinar sessions for our global audience. This role is perfect for individuals passionate about helping learners succeed, energized by virtual interaction, and skilled in sparking motivation and connection in a digital environment. As a key member of our Engagement Webinar Team, you will guide learners through their first steps on the platform, support their ongoing progress, and empower them to meet their language learning goals.

Key Responsibilities

• Deliver daily live kickoff webinars to onboard new learners and set them up for success.
• Use interactive elements (chat, polls, etc.) to encourage participation.
• Customize delivery style based on audience profiles (corporate learners, diverse cultures, language levels).
• Collaborate with content and training teams to refine scripts, presentation materials, and activities.
• Collect and share feedback to continuously improve learner experience.
• Track attendance, engagement, and learner feedback for continuous improvement.

Qualifications & Skills

Required

• 2+ years experience in any of the following: online training/webinars, adult learning, facilitation, language instruction, or client onboarding.
• Outstanding verbal communication and virtual presence.
• Confident using digital tools (Zoom, Teams, Google Slides, Mentimeter, etc.).
• Ability to adapt communication style for multicultural, international audiences.
• High level of professionalism, punctuality, and preparation.
• Comfortable managing live Q&A, chat interactions, and unexpected technical issues.

Preferred

• Experience working in EdTech, corporate L&D, or language education.
• Knowledge of learner motivation frameworks or behavioral science.
• Multilingual or ESL teaching certification (e.g., CELTA, TESOL) is a plus.
• Familiarity with CEFR levels, language learning strategies, or LMS platforms.

You’ll Thrive in This Role If You Are

• A confident speaker who thrives in live, interactive environments.
• Empathetic and learner‑focused.
• A natural motivator who can build excitement and accountability.
• Open to feedback and continuous improvement.
• Passionate about language learning and cultural exchange.

Ready to Join Us?

If you’re excited about helping learners thrive, love presenting, and want to make a meaningful impact in education, we’d love to meet you!

Location: Buenos Aires, Argentina

Role: Engagement Webinar Specialist

Department: Trainer Operations