Customer Success Specialist - Buenos Aires

Andela; A distancia; ARS 72.612.000 - 101.658.000; Jornada completa

Descripción de la vacante

A rapidly growing eCommerce startup is looking for a Scale Programs Specialist to drive success for small and mid-sized customers. In this role, you will analyze programs, identify churn risks, and facilitate customer engagement to ensure satisfaction. You will need 1-2 years in a customer-facing role and strong communication skills in English. This position offers excellent perks such as a MacBook Pro, generous parental leave, and substantial funding for learning materials.

Servicios

4-week vacation

Paid sick leave

Paid parental leave (12 weeks)

Latest MacBook Pro

Personal credit card to buy lunches

Up to $700 for home workstation setup

Up to $2000 for learning materials

Quarterly company-wide summits

Formación

• 1-2 years in a customer‑facing role.
• Comfortable in a startup environment.
• Self‑motivated and able to move quickly.

Responsabilidades

• Contribute ideas and analysis to build the Customer Success program.
• Identify and act on churn risk and expansion opportunities.
• Meet with customers on consult calls.
• Educate customers on the Gorgias platform.
• Lead webinars with customers.

Conocimientos

Excellent communication skills

Interpersonal skills

Attention to detail

Ability to manage multiple activities

Influencing and consulting skills

Passion for relationship building

Strong communication skills in English

Descripción del empleo

We've been around since 2015, and we're serving over 9500+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and accelerated our progress towards our mission to transform support from painful to exceptional for merchants.

About the Team

We are trusted advisors for our customers that accelerate their path to becoming successful with Gorgias. A successful customer for us is a customer whose support team meets and exceeds their customers' expectations. As a Scale Programs Specialist, you will help drive expansion for our small and mid-sized customers.

What You'll Do

• Contribute ideas and analysis to build out our scaled Customer Success program
• Identify and act on churn risk and expansion opportunities
• Meet with customers on consult calls to answer product questions and drive usage
• Educate and empower our customers on the Gorgias platform
• Monitor our Facebook Community
• Lead webinars with customers and answer questions live

Who You Are

• 1-2 years in a customer‑facing role
• You have excellent communication and interpersonal skills, follow‑up skills and attention to detail
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) and lead sponsors/stakeholders to the solution of business process and/or technical problems
• You have a highly structured work approach, the ability to manage multiple activities in parallel
• You are comfortable in a startup environment; are self‑motivated, move quickly, and wear many hats
• You have a passion for and excel at building and maintaining relationships while working to mitigate churn and drive engagement and renewals
• Passion for learning! You want to grow and improve every day
• Strong communication skills – in English

Perks and Benefits

• 4‑week vacation
• Paid sick leave
• Paid parental leave (12 weeks)
• Latest MacBook Pro
• Personal credit card to buy lunches
• Get up to $700 to set up your workstation at home (working from home should feel breezy)
• Get up to $2000 of learning material (includes books, courses, training sessions that can be easily identified and linked with your job scope)
• Every quarter we organize a company‑wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)

Why Join Us?

We're among the fastest‑growing startups in the eCommerce ecosystem. We've built an extremely efficient go‑to‑market engine. Work with a talented team you'll learn a lot from. Join a company where automation, good & clean data are core beliefs shared by all.

More Cool Things About Gorgias

• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.8 rating on Glassdoor
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias