Customer Success Manager

Conexionhr; Buenos Aires; Presencial; ARS 100.689.000 - 136.650.000; Jornada completa

Descripción de la vacante

A fast-growing global software company is seeking a Customer Success Manager to act as a strategic partner for customers throughout their lifecycle. The role focuses on building strong relationships and driving customer adoption to achieve meaningful business results. Candidates must have at least 6 years in a customer-facing role, ideally within SaaS or account management. A strong communication skill and a customer-centric mindset are essential for this position, offering a great opportunity in Buenos Aires.

Formación

• 6+ years in a customer-facing role, ideally within SaaS Customer Success or Account Management.
• Experience working with supply chain, manufacturing, or retail customers.
• Proven skills in retention and strategic account management.

Responsabilidades

• Build strong consultative relationships with customers focused on strategic value.
• Value-sell products throughout the lifecycle to drive ROI.
• Manage a portfolio of key accounts driving retention and adoption.

Conocimientos

Customer relationship development

Account management

Retention strategies

Communication

Empathy

Problem-solving

Data analysis

Collaboration

Educación

Bachelor's degree or equivalent professional experience

Herramientas

Salesforce

ChurnZero

Gong

Descripción del empleo

Our client is a fast-growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale.

What we’re looking for

We are looking for a Customer Success Manager who will act as a strategic partner for customers throughout their lifecycle—from post‑onboarding to expansion. This role focuses on building strong relationships, driving adoption, and enabling customers to achieve meaningful business results through guidance, best practices, and proactive account management.

The Customer Success Manager will collaborate closely with Sales, Onboarding, Product, and Engineering teams to ensure a seamless experience and influence retention, product improvement, and customer loyalty.

Responsibilities

• Build strong consultative relationships with customers, focused on strategic value, adoption, and long‑term success.
• Value‑sell products throughout the lifecycle, reinforcing ROI and business investment.
• Deliver proactive business reviews and surface opportunities to optimize workflows.
• Manage a portfolio of approximately key accounts, driving retention and product adoption.
• Conduct daily customer calls leveraging tech‑touch and human‑touch playbooks.
• Track customer health, identify risks, and implement mitigation strategies.
• Drive accountability by setting goals and executing tailored success plans.
• Provide guidance on product updates, configurations, and process improvements.
• Identify recurring customer challenges and contribute to scalable solutions, playbooks, and resources.
• Resolve customer questions by connecting them to internal experts.
• Contribute to Customer Success frameworks, processes, and resources as the organization scales.

Required

• 6+ years in a customer‑facing role, ideally within SaaS Customer Success, Account Management, or similar environments.
• Experience working with supply chain, manufacturing, commerce, or retail customers.
• Proven skills in retention, strategic account management, and customer relationship development.
• Experience managing and growing a diverse portfolio in fast‑paced or high growth environments.
• Ability to influence and collaborate across functional teams.
• Strong communication skills, able to simplify technical concepts for various audiences.
• High level of empathy and customer‑centric mindset.
• Comfortable analyzing usage patterns, KPIs, and business impact.
• Experience with platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools.
• Continuous improvement mindset; curious, adaptable, and eager to learn.
• Team‑first attitude, fostering inclusion and collaboration.
• Bachelor’s degree or equivalent professional experience.
• English Level: Fluent (C1+ / C2) is mandatory.

Nice to have

• Experience with retail, wholesale, e‑commerce, 3PL / logistics, or inventory‑based businesses.
• Familiarity with inventory management, supply chain workflows, or product‑based operations.
• Understanding of API integrations, order workflows, or SaaS ecosystems used by product‑based businesses.