Customer Service Specialists Fluent In Japanese

Atomic Hr; Buenos Aires; In loco; ARS 184.482.000 - 276.723.000; Tempo pieno

Descrizione del lavoro

Spartan Investment Group seeks a Senior Growth Marketing Specialist to unite paid media, SEO, content, and landing pages into a single high-efficiency growth engine for FreeUpStorage. This hands-on role drives acquisition, testing, and optimization across channels with a focus on measurable rentals and occupancy growth.

The candidate will work closely with the Marketing Director and cross-functional teams to diagnose funnel issues, launch tests, and deliver a repeatable, scalable growth program

Competenze

• Bachelor's degree in Marketing, Business, Analytics, Communications, or related discipline.
• 7+ years in growth marketing, demand generation, performance marketing, or customer acquisition.
• Proven record of increasing qualified leads, conversions, revenue, or rentals.
• Hands-on experience managing multi-channel acquisition programs.
• Advanced understanding of paid media, landing pages, conversion optimization, analytics, attribution, CRM, and lead nurturing.
• Diagnose funnel problems and translate data into action quickly.
• Multi-location or facility-level marketing with different budgets and local conditions preferred.
• Experience in real estate or location-based consumer business preferred.
• Advanced English proficiency and overlap with US business hours.

Mansioni

• Own the complete customer acquisition system for FreeUpStorage and drive growth.
• Diagnose performance issues, build campaigns, direct channel execution, and launch tests.
• Analyze lead quality and adjust campaigns to improve rentals and revenue.
• Collaborate with the Marketing Director and specialists across paid media, SEO, content, web, and partnerships to align efforts.
• Lead monthly Marketing/Operations performance reviews and ensure action items are completed.
• Aim to increase qualified lead volume 15–20% YoY and lift lead-to-rental conversions to 35%+.

Conoscenze

Growth marketing

Demand generation

Performance marketing

Analytics

CRM & lead nurturing

Multi-channel acquisition

English communication

Formazione

Bachelor's degree in Marketing, Business, Analytics, Communications

Strumenti

Google Analytics 4

Google Tag Manager

Looker Studio

HubSpot

Salesforce

Zoho

Microsoft Clarity/Hotjar

Descrizione del lavoro

Background B2B / Tech / Agencias

The Company At Spartan Investment Group our mission is to improve lives through our values.

We do this by finding value-addand opportunistic investments offering solid returns to our investors.

Providing an opportunity togrow forour partners and creating lasting wealth for everyone with whom we conduct business is how we make our greatest contribution. We specifically focus on self-storageprojectscapitalizing on amazing deals in other asset classes.

In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage.

We are members of the Inc.

• 5000 fastest-growing private companies in America and in 2023 we were #13 in Denver Business Journals list of top places to work. Mission The mission of the Senior Growth Marketing Specialist is to connect every growth channel into one conversionsystemso marketing activity translates into measurable rentals and occupancy growth.

  This role aligns paid media, organic search, landing pages, promotions, testing, lead quality, attribution, and facility priorities, rather thanoptimizingany single channel in isolation. This is a hands‑on role, not a traditional paid media position.

  The person in this seat owns the complete customer acquisition system forFreeUpStorage: diagnosing performance issues, building campaigns, directing channel execution, launching tests, analyzing lead quality, and making fast adjustments that produce more qualified leads and completed rentals.

  They work closely with the Marketing Director and specialists across paid media, SEO, AEO, content, web, digital experience, customer experience, and local partnerships, connecting every discipline into one coordinated growth engine. Outcomes Increase qualified lead volume forFreeUpStorage by 15 to 20% year over year, tracked by facility and channel. Liftlead-to-rental conversion rate to 35% or higher, in line with industry call-to-sale conversion averages. Reducecostper qualified lead by 10 to 15% within 6 months by reallocatingspendto thehighest-convertingchannels and facilities. Reduce overall customer acquisitioncostby 10 to 15%, accounting for the full cost of turning a lead into a signed lease, not just the cost to generate the lead. Grow completed rentals and marketing-attributed revenue by15 to 20% year over year, not just lead volume. Raise website and landing-page conversion rate by 1 to 2 percentage points through at least 4 structured A/B tests per quarter. Improve return on adspendby 10 to 15% across Google Ads, Microsoft Ads, and Meta Ads. Recover at least 20 to 25% of abandonedrental startsthrough retargeting, lead‑nurture, and abandonment‑recovery programs launched within90 days. Stand up full‑funnel reporting (spend through rentals and revenue) with under 5% variance between platform‑reported and completed‑outcome numbers. Build and execute recovery plans for the bottom40% of underperforming facilities, with measurable lead and occupancy improvement within 6 months. Run a monthly joint Marketing/Operations performance review with at least 90% of agreed action items closed on time each quarter. Competencies Ownership:Takes end‑to‑end responsibility for results rather than a single channel or campaign.Doesn’twaitto be told where performance is breaking down; finds it, names it, and drives the fix. Commercial Judgment:Weighs decisions by their effect on rentals and occupancy, not just activity or volume.

  Resists the pull to chase easy metrics and holds the line on quality over vanity numbers. Analytical Rigor:Reasons from data rather than instinct or platform dashboards alone.

  Comfortable sitting with ambiguous or conflicting numbers long enough to find the real signal before acting. Disciplined Experimentation:Treats testing as a habit, not a one‑off project.

  Willing to be wrong in public, document it, and move on to the next test rather than defending a pet idea. Adaptability:Adjusts plans quickly as facility priorities, inventory, or market conditions shift.Doesn’tover‑invest in a single strategy when the situation calls for a pivot. Influence Without Authority:Gets specialists and partners aligned around shared priorities without formal reporting lines.

  Pushes back on assumptions and holds people accountable through clear expectations, not title. Communication & Judgment Under Pressure:Translates complex performance data into a small number of clear, actionable calls.

  Comfortable delivering an unpopular recommendation when the numbers support it.

  Skills Qualifications Bachelor's degree in Marketing, Business, Analytics, Communications, OR related discipline. Minimum 7 years of experience in growth marketing, demand generation, performance marketing, or customer acquisition. Proven record of increasing qualified lead volume, conversion, revenue, rentals, or another measurable customer outcome. Deep hands‑on experience managing andoptimizing multi-channel acquisition programs. Advanced understanding of paid media, landing pages, conversion optimization, analytics, attribution, CRM, and lead nurturing. Ability to diagnose complex funnel problems and turn findings into practical actions quickly. Multi‑location or facility‑level marketing with different budgets, priorities, and local market conditionspreferred. Self‑storage, multifamily, retail, home services, real estate, oranotherlocation‑based consumer businesspreferred. Direct responsibility for revenue, rentals, occupancy, bookings, or another bottom‑of‑funnel growth metricpreferred. Experiencerebuilding fragmented or underperforming marketing foundationspreferred. Knowledge of local SEO, AI‑powered marketing tools, call analytics, and offline conversion trackingpreferred. English Proficiency: Advanced professional fluency in English is required, including the ability to communicate clearly and confidently in meetings, presentations, email, and other business communications with U.S.-based internal and external stakeholders. Ability to work full-time and maintain significant overlap with U.S. business hours, including evening or overnight schedules as needed.

  Technical Requirements Paid acquisition: Google Ads, Microsoft Ads, Meta Ads, retargeting, budget allocation, bidding, audience strategy, and creative testing. Analytics and tracking: Google Analytics 4, Google Tag Manager, Looker Studio, call tracking, Microsoft Clarity or Hotjar, and conversion‑event governance. CRM and automation: HubSpot preferred; Salesforce, Zoho, or equivalent CRM; lead routing, lifecycle stages, nurturing, and campaign attribution. Conversion optimization: A/B testing, landing-page optimization, funnel analysis, offer testing, customer