Customer Service Representative

Couche-Tard; Comisión de Fomento de Perú; On-site; ARS 22,536,000 - 28,546,000; Full time

Job summary

Couche-Tard is seeking a Store Associate in Summerside, PEI. The role focuses on delivering excellent customer service, handling cash, and supporting day-to-day store operations with a friendly, professional demeanor.

The position requires punctuality, basic arithmetic, and the ability to operate checkout and merchandising equipment. You will assist in stocking, pricing, and maintaining a clean, welcoming store environment.

Qualifications

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to operate a cash register, scanners and related equipment.
• Punctual and reliable with scheduled hours.
• Basic arithmetic skills for transactions.

Responsibilities

• Provide prompt customer service in a courteous and attentive manner.
• Greet customers and thank them as they leave.
• Ring up sales accurately on the cash register.
• Assist customers with recommendations and questions.
• Maintain store cleanliness and organization as part of daily duties.
• Ensure proper stock levels and assist with merchandising.
• Follow company policies and safety procedures.

Skills

Customer service

Cash handling

Retail experience

Communication

Stock replenishment

Education

High school diploma or GED

Tools

Cash register

Scanner

Job description

Store 6002343: 495 Granville St, Summerside, Prince Edward Island C1N 5J4

ESSENTIAL DUTIES

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

• Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
• Greets customers as they enter the area and thanks customers as they leave.
• Gives assistance and offers suggestions or recommendations to the customer.
• Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Reports to work on time and follows the dress and appearance code.

FACILITY CONDITION

Maintains the store facility's condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:

• Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
• Inspects store facilities and equipment for safety, cleanliness, and proper working order.
• Notifies Store Manager of any equipment failure or maintenance/supply needs.

MERCHANDISING

• Completes build-to's for ordering/purchasing merchandise. Receives and verifies vendor deliveries.
• Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
• Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.

SALES CONTROLS

• Controls merchandise, cash shortages, and other selling expenses.
• Assists in maintaining proper inventory levels and shift audits.

FINANCIAL CONTROLS

• Keeps accurate cash, sales and inventory control records and accounts for variances.
• Notifies the Store Manager of any sales, cash or inventory discrepancy.
• Follows Company and/or brand guidelines for product breakage or spoilage.

SECURITY CONTROLS

• Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
• Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.

ADMINISTRATIVE

• Keeps an accurate record of all shift and timekeeping paperwork.
• May take inventory of supplies and equipment.
• Attends job-related meetings (may be required to work irregular hours).
• Provides regular and predicable onsite attendance.
• Performs other duties as assigned by the Store Manager.

JOB REQUIREMENTS

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
• Ability to work as scheduled including arriving to work on time.
• Ability to communicate information and ideas so others will understand.
• Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

PHYSICAL REQUIREMENTS

• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
• Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.
• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
• Able to reach overhead for objects
• Ability to bend and twist at waist
• Ability to communicate orally
• Ability to operate a cash register and/or computer keyboard
• Ability to stoop, kneel, squat, bend, push, and pull
• Ability to work alone
• Be exposed to occasional noise
• Ability to stand and/or walk for an entire shift
• May require climbing a ladder to store and retrieve materials or place and remove signs

WORK ENVIRONMENT

Perform approximately 95% of all work indoor