Customer Service Manager

Equus; Buenos Aires; Presencial; ARS 1.200.000 - 1.500.000; Jornada completa

Descripción de la vacante

An international service provider in Buenos Aires seeks a skilled Customer Service Manager to lead a high-performing team. The role involves developing talent, enhancing customer satisfaction, and ensuring operational efficiency in line with global standards. Candidates should possess a Bachelor's degree and proven leadership experience within customer service. Proficiency in Microsoft Office and SAP is preferred. This role aims to foster a diverse workplace where all contributions are valued.

Formación

• Demonstrated equivalent work history in leading complex work groups.
• Supervisory experience over multi-process teams.
• Experience with customer service or customer master data.

Responsabilidades

• Oversee the Customer Service group to ensure high quality and efficiency.
• Develop a high performing team while meeting staffing requirements.
• Drive continuous improvement and customer satisfaction.

Conocimientos

Leadership experience

Customer Service orientation

Analytical thinker

Educación

Bachelor's degree or equivalent work history

Herramientas

Microsoft Office Suite

SAP

Descripción del empleo

At Ecolab, we take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food and healthy environments. The primary focus of the Customer Service Manager is to oversee the Customer Service group to ensure customers are set‑up and maintained with high quality, efficiency and with adherence to global standards. The Customer Service Manager will have a close business relationship with all levels of the divisions support; understand their sales initiatives, strategy, and requirements for customer structure. They’ll develop a high performing team and meet staff requirements to deliver SLAs and value added support.

What You Will Do

• Talent Development: Hire, recruit, and employ the organization with diverse future leaders and talent; develop both individual contributor roles and managing others; ensure all associates have a current development plan, regular career path reviews, with active development plans and career path progress; ensure a healthy succession bench and feed talent into the Company; take effective actions to ensure teams have expandable and transferable skills; make staffing decisions to address performance needs and continuously improve team skill level; effectively utilize recognition and reward systems.
• Leadership: Drive the Ecolab Leadership Model; embrace the Ecolab culture of putting customers first; promote teamwork and a positive environment; drive the LSS DMAIC project methodology and instill a culture of continuous improvement; be recognized as a role model and openly communicate with others.
• Relationships: Have a key role with the Division Sector and Operational leadership team; take actions to consistently increase customer satisfaction; maintain existing relationships with vendors, customers, corporate and all levels of field sales management; address and resolve issues raised by internal and external customers in a timely manner with root cause and corrective actions being taken; drive results through knowledge-based relationships with other departments, divisions, functions and customers; openly communicate with associates, peers, and manager with transparency, trust, and engagement.
• Innovation: Encourage subordinates to take risks and provide a safety net for them in an open environment; proactively seek out and drive process efficiency using CI process; lead change and demonstrate change agility; foster an environment to improve job processes and procedures.
• Delivering Results: Deliver consistent high‑quality results in new and replicable ways; effectively use control mechanisms to maintain results and quickly bring results back into control; deliver high quality individual and team performance that meets personal and team targets, due dates, and quality standards measured by department KPIs and SLAs.

Minimum Qualifications

• Bachelor’s degree, or demonstrated equivalent work history in leading complex work groups.
• Leadership experience across multiple groups and business units; Customer Service‑oriented experience preferred.
• Supervisory experience over multi‑process teams.

Preferred Qualifications

• High potential for next level position.
• Excellent oral, written, and presentation skills with demonstrated experience.
• Ability to manage, assess and develop a large staff.
• Ability to work independently in a multi‑division, fast‑paced environment.
• Analytical thinker.
• Green Belt certified.
• Experience with Microsoft Office Suite software (Excel, PowerPoint, Word, Visio, Access, Outlook) and SAP.
• Knowledge of Ecolab’s policies and procedures.
• High level of working knowledge of the systems and technology for the businesses and programs supported.
• Customer Service or Customer Master Data experience.

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.