Customer Engineer

devrev; Argentina; Presencial; ARS 1.800.000 - 3.000.000; Jornada completa

Descripción de la vacante

DevRev in Argentina is seeking a Customer Engineer to join the CX team. You will resolve platform customer bugs that require code changes and build key customer-facing features, working closely with Product and Engineering.

You’ll own a product area, investigate root causes at the code level, write fixes end-to-end, and participate in on-call incidents to minimize customer impact, with strong collaboration across teams.

Formación

• 3-5 years hands-on software engineering experience.
• Strong backend development skills, Golang preferred.
• Experience in customer-facing engineering or support-focused teams.
• Proficient debugging, logging, and observability for distributed systems.

Responsabilidades

• Own and resolve complex, code-level platform bugs for your product area.
• Build essential customer-facing features addressing real business needs.
• Investigate root causes using logs, queries, and API behavior.
• Write, test and deploy fixes and feed back learnings to the team.
• Participate in on-call rotation and lead post-incident reviews.

Conocimientos

Golang

Backend development

Debugging & observability

Communication skills

Incident response

Herramientas

Grafana

Datadog

Kibana

Descripción del empleo

About DevRev

At DevRev, we're building the future of work with Computer - your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers - updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

About the role

The Customer Engineer sits inside our Customer Experience (CX) team and is a customer-facing engineer who resolves the platform customer bugs that need an actual code change and builds important customer-facing features. Our CX model pairs two roles - Customer Outcomes (relationship and account ownership) and Customer Engineer (code and incidents) - both powered by Computer, our AI engine that handles L1-L4 diagnosis instantly, 24/7.

Responsibilities

Product-area specialist

• Own deep expertise in one area of the product (e.g. integrations, workflows, search/AI, platform).
• Be the go-to escalation point for issues in that area, across accounts.
• Keep Computer's knowledge sharp for your area - feed in fixes, edge cases, and known issues.
• Spot recurring problems and drive them to a permanent fix or product change, partnering with the core Engineering team that owns the area.
• Translate customer technical needs into clear product feedback for Product and Engineering.

Resolution and feature development

• Own and resolve complex, code-level platform customer bugs routed from Customer Outcomes for your product area.
• Build important customer-facing features and enhancements that directly address customer pain points and business needs.
• Use Computer's full L1-L4 diagnosis as a head start - you don't start from zero.
• Investigate root cause at the code level: logs, queries, API behavior, service interactions.
• Write, test, and deploy fixes and features - real resolutions, not just workarounds - and confirm them directly with the customer where relevant.
• Document every fix (what broke, why, how to prevent recurrence) and feed it back to Computer.

Incident management

• Participate in the on-call rotation within the Customer Engineering team to front customer-impacting incidents in your product area and mitigate them.
• Act as first responder: detect and confirm incidents, triage severity and impact, and communicate status to affected customers (plain language) and Customer Outcomes owners.
• Drive or support technical investigation and mitigation alongside core Engineering.
• Lead or contribute to post-incident reviews, then turn every learning into Computer knowledge and a known-issue entry.
• Build playbooks from mitigated incidents so recurring problems can be handled faster - or resolved automatically by Computer next time.

What this role does not do

Own the overall customer relationship or account book - that stays with Customer Outcomes; you own the technical relationship.

Sit in a separate, deprioritized engineering backlog - you work inside CX, prioritized by customer impact.

Qualifications

• 3-5 years of hands-on software engineering experience.
• Strong proficiency in a backend language (Golang strongly preferred), with hands-on, production-grade coding experience.
• Prior experience in Customer Engineering, Sustenance/L4 engineering, or an equivalent support-focused, customer-facing engineering team.
• Strong debugging, logging, and observability mindset for distributed systems and microservices.
• Comfortable investigating root cause at the code level - logs, queries, API behavior, and service interactions - and writing, testing, and deploying both fixes and features end-to-end.
• Experience writing postmortems, root-cause documentation, and reliability/incident reports.
• Familiarity with monitoring and observability tools (e.g. Grafana, Datadog, Kibana, or similar).
• Comfortable with on-call responsibilities and leading incident mitigation.
• Excellent communication skills - able to explain root cause and fixes directly to customer engineering and admin stakeholders.
• Good to have: deep expertise in a product area such as integrations, workflows, search/AI, or platform; exposure to multi-tenant SaaS systems; working knowledge of frontend concepts (SPA frameworks, preferably ReactJS); and adoption of modern AI-assisted dev tooling (e.g. Cursor, Claude).

How you'll be mea

How you'll be mea