CS Strategy & Operations: Data-Driven Growth & Retention

Ashby; A distancia; ARS 145.224.000 - 188.792.000; Jornada completa

Descripción de la vacante

A leading enterprise software company in Argentina is looking for a CSSO to enhance customer success by optimizing strategies and processes. This role involves developing workflows, analyzing customer metrics, and improving the overall customer journey. The ideal candidate has experience in fast-growing SaaS environments and brings strong CRM skills, particularly in HubSpot. Join us for a dynamic opportunity to make a significant impact.

Servicios

Unlimited PTO

Paid family leave

Educational budget

Generous equipment budget

Formación

• Experience in fast-growth SaaS environments.
• Ability to manage both strategy and execution.
• Comfortable working across multiple teams.

Responsabilidades

• Develop processes and workflows for Customer Success.
• Analyze metrics such as NRR and churn.
• Enhance customer journey and transitions.

Conocimientos

Self-starter

SaaS literacy

Strategic mindset

Detail-oriented

CRM reporting skills

Excellent communication

Herramientas

HubSpot

Descripción del empleo

A leading enterprise software company in Argentina is looking for a CSSO to enhance customer success by optimizing strategies and processes. This role involves developing workflows, analyzing customer metrics, and improving the overall customer journey. The ideal candidate has experience in fast-growing SaaS environments and brings strong CRM skills, particularly in HubSpot. Join us for a dynamic opportunity to make a significant impact.