Configuration Specialist

Prometeo Talent; Buenos Aires; Presencial; ARS 57.943.000 - 86.915.000; Jornada completa

Descripción de la vacante

A leading company in Buenos Aires is seeking a dedicated professional to join their team. This role involves maintaining strong knowledge of programs, managing client setups, and resolving inquiries. The ideal candidate will have a bachelor’s degree and 1-3 years of experience in customer service or account management. Strong interpersonal and analytical skills are essential, coupled with proficiency in MS Office and Salesforce. This position offers a collaborative environment aimed at personal and professional growth.

Formación

• Minimum 1-3 years of experience in sales, marketing, or account management.
• Strong knowledge of Microsoft Excel is required.
• Experience with Salesforce is preferred.

Responsabilidades

• Maintain knowledge of Virgin Pulse programs.
• Handle back-end setup for clients.
• Collaborate with Client Success Managers for optimal client setups.
• Review and respond to client inquiries while resolving routine requests.

Conocimientos

Sales

Customer service

Account management

Interpersonal skills

Analytical skills

Educación

Bachelor's degree in related discipline

Herramientas

MS Office Suite

Salesforce

Descripción del empleo

Overview

Now is the time to join us! At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.

Responsibilities

• Maintains a strong working knowledge of all aspects of all Virgin Pulse programs
• Handles the back-end set up and configuration for clients that are making a change to their program
• Works with Client Success Managers to determine the best set up for each client
• Reviews client inquiries and research responses to issues while identifying when an item must be escalated
• Responds to and resolves routine requests and questions. Seeks assistance from management with questions that are more complex
• Attends promotional events for clients when necessary
• Collaborate with other team members to continually improve processes to become more efficient
• Performs special projects as requested
• You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Qualifications

• Bachelor's degree, or equivalent, in related discipline
• 1-3 years of professional work experience in sales, marketing, account management or related customer service position
• Strong knowledge of MS Office suite, especially Excel
• Salesforce experience preferred

Core Skills, Competencies, and Characteristics

• Excellent interpersonal and writing skills
• Strong organizational skills and detail orientation
• Required to work cross functionally with co-workers and with external channel partners
• Ability to work independently as well as part of a team
• Solid analytical and problem-solving skills
• A high level of professionalism and positive work behavior

Why work at Virgin Pulse?