Clinical Operations Manager

Merck Gruppe - Msd Sharp & Dohme; Ciudad de Mendoza; Remoto; ARS 77.425.000 - 123.879.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

USD compensation

Referral rewards

Descrizione del lavoro

SupportYourApp is seeking an Operations Manager to join our remote team. You will source and activate creators, monitor performance, and coordinate projects to ensure timely delivery while resolving operational issues.

Strong Spanish and English communication and solid project management are essential. You will also manage data in Google Sheets, track KPIs, and work with cross-functional teams to improve processes.

Competenze

• Native Spanish and excellent English communication (written and verbal) at C1 level.
• Solution-oriented mindset with solid project management skills.
• Experience handling data in Google Sheets including filters, formulas, and pivot tables.

Mansioni

• Source, contact, and activate creators for projects and missions.
• Monitor creator performance and provide feedback or retraining as needed.
• Coordinate projects and workflows to ensure deliverables are on time and accurate.
• Handle operational issues and escalations and drive resolutions.
• Collaborate with cross-functional teams to ensure smooth operations.
• Identify and address issues to keep projects and market operations running smoothly.
• Investigate fraud and risk cases and take appropriate actions.
• Track operational performance and KPIs using Google Sheets and internal tools.
• Suggest process and operational improvements.

Conoscenze

Spanish (Native)

English (C1)

Project management

Data handling in Google Sheets

Task organization and execution

Communication skills

Strumenti

Google Sheets

Descrizione del lavoro

(Fluent English & Spanish) Operations Manager (remote)

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an Operations Manager today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Source, contact and activate creators for projects and missions;
• Monitor creator performance, follow up on missed requirements, and provide feedback or re-training;
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time;
• Handle operational issues and escalations by investigating and driving them to resolution;
• Collaborate with other agents and cross-functional teams to ensure effective operations;
• Proactively identify and address issues to keep projects and market operations running smoothly;
• Investigate fraud and risk cases, taking appropriate action when needed;
• Track operational performance and KPIs using Google Sheets and internal tools;
• Identify recurring issues and contribute to process and operational improvements.

What you need to succeed in this role:

• Native Spanish and excellent English communication skills (both written and verbal at C1 level) is a must ;
• Solution-oriented mindset with solid project management skills;
• Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables is a must;
• Ability to organize tasks, set priorities, and drive execution autonomously;
• Proactive approach with strong ownership of tasks and responsibilities;
• Detail-oriented approach;
• Excellent communication and interpersonal skills;
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Previous experience in operations, project coordination, creator/account management or marketplace operations.
• Fixed schedule: Monday–Friday, 4 PM–1 AM on GMT+2;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also –internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.