Client Success Manager - Logistics

Huzzle; Santa Fe Capital; Vor Ort; ARS 90.873.000 - 136.310.000; Vollzeit

Zusammenfassung

IVCi is seeking an Enterprise Account Manager with proven AV sales experience to drive new business and maintain key enterprise relationships. The role emphasizes strategic prospecting, pipeline development, and cross‑functional collaboration across Operations, Engineering and Marketing to promote IVCi products and Managed Video Experience services.

The ideal candidate will demonstrate a track record of achieving sales goals, upholding customer relationships, and presenting compelling technology

Qualifikationen

• Minimum 5 years' experience as an AV seller.
• Bachelor's degree or commensurate experience.
• Strong knowledge of and ability to learn new technologies.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer interface skills.
• Audiovisual installation and venue/event management experience preferred.
• Ability to read and interpret technical documents.
• Ability to present information to management and clients.

Aufgaben

• Achievement of monthly, quarterly, and annual sales booking goals.
• Create lead generation by creative and aggressive prospecting for new prospects and IVCi customer base as assigned in Salesforce.
• Develop and build a strong rolling sales pipeline with qualified opportunities.
• Promote all IVCi Products and Services.
• Create and drive sales opportunities for IVCi Managed Video Experience (MVE) Services.
• Proactively review existing inactive customer relationships and upsell opportunities.
• Pursue transactional (Box) sales opportunities.
• Become comfortable presenting the IVCi value proposition across services.
• Collaborate with Operations, Engineering, Marketing and Sales Management.
• Prepare sales proposals, presentations and PDFs showcasing IVCi's experience and strengths.
• Participate in Customer presentations and quarterly business reviews.
• Attend manufacturer trainings and review literature to present solutions.
• Review bid specifications, outline IVCi requirements, deadlines and risks.
• Support ensuring requests and deadlines are met; assist internal departments.
• Assist Order Processing with complete proposals aligning pricing and contracts.

Kenntnisse

AV sales

Customer relationship

Communication

Team collaboration

Strategic prospecting

Ausbildung

Bachelor's degree in related field

Jobbeschreibung

Audio Visual Enterprise Account Manager (EAM)

IVCI is a leader in the Unified Communications, Collaboration and Audio Visual Integration industries. We provide solutions to corporate, educational, and government markets across the US and the world. Our services aim at achieving client goals by focusing on the desired end user experience. As a leader in the industry, we constantly adapt to new technologies and are looking for qualified individuals to join our growing team to support our efforts.

JOB SUMMARY

The role of Enterprise Account Manager (EAM) requires marked experience in AV Sales, excellent customer relationship skills, effective communication skills, strong organizational behaviors, solid task management, and demonstration of effective prospecting and lead networking skills to create customer demand and develop sales opportunities. This includes the development of long -term relationships with senior executives and functional stakeholders in key strategic accounts. As an Enterprise Account Manager your principal responsibility is to acquire new customers and maintain existing ones. Ideally the candidate will be high energy, strategic minded, naturally inquisitive, technology savvy and demonstrate prior experience with a successful history of building long-term strategic relationships with Enterprise type customers. You should be able to demonstrate good customer acuity, active understanding of each customer's technology footprint, strategic growth vision, technology strategy and the competitive landscape.

ROLE AND RESPONSIBILITIES

• Achievement of your monthly, quarterly, and annual sales booking goals.
• Create lead generation by creative and aggressive prospecting for new prospects and IVCi customer base as assigned in Salesforce.
• Develop and build a strong rolling sales pipeline with qualified opportunities that will allow you to achieve your sales goals.
• To promote all IVCi Products and Services
• To create and drive sales opportunities for IVCi Managed Video Experience (MVE) Services
• Proactively review existing inactive customer relationships and look for opportunities to upsell IVCi's services.
• Pursue transactional (Box) sales opportunities.
• Become comfortable in a presentation setting with promoting the IVCi value proposition across all services.
• Ability to work effectively in a team environment, acting as a liaison with all other departments within IVCi including Operations, Engineering, Marketing and Sales Management. .
• Compile and prepare sales proposals, presentations and PDF overviews that properly illustrate IVCi's experience, portfolio, and strengths for specific opportunities.
• Participate in Customer presentations and Customer quarterly business reviews.
• Participate in current key manufacturer training and review literature to competently present effective solutions to customers and prospects.
• When relevant, effectively review bid specifications, properly outlining IVCi requirements, deadlines, and risks in pursuit of bid opportunities.
• Provide support ensuring that customer and prospect requests and deadlines are met as well as internal department requirements.
• Support the Order Processing submission process, which could require compiling a complete package for successful proposals, consisting of detailed customer pricing and associated costs that matches the customer contract and/or purchase order.

REQUIRED SKILLS/CAPABILITIES

• 5 years' minimum experience as a successful AV seller
• Bachelor's degree in a related field or commensurate experience
• Strong knowledge of and ability to learn about new technologies, products, etc
• Excellent verbal and written communication skills
• Strong interpersonal and customer interface skills
• Audiovisual installation and venue/event management experience is preferred
• Applicable manufacturer training and certifications are preferred
• Ability to read, analyze, and interpret common scientific and technical journals, manuals, publications, financial reports, technical documents.
• Ability to present information to management, public groups, and/or clients.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

IVCi is an Equal Employment Opportunity Employer. We encourage veterans, seasoned professionals, and those returning to the workforce f