Client Lead, Staff Augmentation

Boehringer Ingelheim S.A.; Buenos Aires; Presencial; ARS 9.750.000 - 12.500.000; Jornada completa

Descripción de la vacante

Una empresa de tecnología busca un Client Lead en Buenos Aires para ser el punto de contacto directo con los clientes en necesidades de personal. Los candidatos deben tener al menos 5 años de experiencia en gestión de proyectos ágiles y experiencia sólida en servicios de personal. Se valorará la capacidad para construir relaciones con ejecutivos y un enfoque fuerte en el servicio al cliente. Esta posición ofrece beneficios como un plan familiar, programa de reembolso, días de vacaciones y clases de idiomas.

Servicios

Plan familiar OSDE 210

Programa de reembolso de gimnasio/comida/internet

Día libre por cumpleaños

15 días de vacaciones

Clases internas de inglés y portugués

Certificaciones a través de Code Academy

Formación

• Mínimo 5 años de experiencia en gestión de proyectos de desarrollo de software ágil.
• Experiencia sólida en servicios de personal en la industria tecnológica.
• Capacidad para construir y mantener relaciones con clientes a nivel ejecutivo.
• Conocimiento en gestión de contratos y técnicas relacionadas.

Responsabilidades

• Liderar nuevos proyectos desde cero: negociar contratos y acuerdos con el cliente.
• Asegurar que los términos y expectativas estén claramente definidos.
• Gestionar el presupuesto de cada recurso contratado.
• Colaborar con el cliente para entender sus necesidades de personal.

Conocimientos

Gestión de proyectos ágiles

Relaciones con clientes

Atención al cliente

Habilidades de negociación

Liderazgo

Bilingüe en español e inglés

Descripción del empleo

Client Lead

We are looking for a Client Lead to be the direct point of contact for our clients with staff augmentation needs for the day-to-day operations. The Client Lead will be providing delivery oversight, account management and a commercial approach of our staff augmentation customers. They must have a solid understanding of the technology industry and staffing practices, as well as strong project management, communication, negotiation, and leadership skills.

Responsibilities

• Leading new projects from scratch: negotiate contracts and agreements with the customer and be part of the negotiation process of hired resources with the recruiter.
• Ensure that terms, conditions and expectations are clearly defined for all parties involved.
• Manage the budget of each hired resource and the service as a whole, ensuring it stays within established parameters.
• Collaborate with the customer to understand their staffing needs and project requirements.
• Propose best practices to achieve successful staff augmentation service.
• Develop a project plan and strategy for required staff augmentation services, including estimated timelines, resources/profiles allocation and prioritization per customer needs.
• Work in liaison with the customer and recruiters to identify right talent and skills for projects.
• Ensure new resources are onboarded successfully and customer expectations met.
• Maintain accurate records of administrative tasks, including documentation related to resource allocation and contracts.
• Set up billing processes to bill the client accurately for staff augmentation services.
• Manage contracts throughout project lifecycle, including extensions or terminations as necessary.
• Monitor performance of staff augmentation resources and conduct regular reviews with customers and resources to identify issues and opportunities.
• Address challenges, conflicts or issues that arise during services, from both customer and resources sides.
• Maintain clear and consistent communication with customer regarding service status and changes.
• Gather feedback from customer and resources for future enhancements.
• Earn trust and confidence in our service capabilities and contribute to growth of assigned accounts.
• Work closely with sales team to align strategies and coordinate efforts.
• Provide expertise on staff augmentation services and market insights to the sales team.

Qualifications

• At least 5 years experience in managing agile software development projects.
• Strong experience working with staff augmentation services in the technology industry.
• Ability to build and maintain client relationships up to executive level within client organizations.
• Skilled in technology stack and profiles.
• Strong focus on customer service and client satisfaction.
• Contract management methods/techniques and experience.
• Bilingual in Spanish and English.
• Willing to travel to local client offices on occasion.
• Must live in CABA/AMBAB.

Benefits

• OSDE 210 family plan.
• Reimbursement program for gym/food/internet.
• Day off for your birthday.
• 15 vacation days.
• In-house classes for English and Portuguese.
• Certifications through Code Academy.