Cajero/A Proactivo(A) – Experiencia De Cliente

Farmacity S.A.; Buenos Aires; Presencial; ARS 45.862.000 - 82.552.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Descripción de la vacante

S&P Global Market Intelligence is seeking a Client Services Associate for Software - Tax Solutions in Buenos Aires. You will handle basic client queries, provide timely responses, and demonstrate platform capabilities to clients while collaborating with Product, Engineering, and Sales teams.

The role emphasizes client support, regulatory awareness, and strong communication skills in a fast-paced environment with a team-centric culture.

Formación

• 0-2 years' experience in client support or outreach.
• Experience in regulatory & compliance and financial data operations.
• Strong communication skills for onshore teams and clients.

Responsabilidades

• Identify and track basic client queries via Salesforce Queue and prioritize requests.
• Provide timely responses across Tax Solutions products through email and other channels.
• Escalate middle to complex queries to SMEs while owning the client experience.

Conocimientos

Client outreach

Regulatory & Compliance

Financial data operations

Client support

Verbal & written communication

Analytical skills

Interpersonal skills

Educación

Bachelor's or Master's Degree

Herramientas

Jira

Salesforce

Descripción del empleo

Client Services Associate - Software - Tax Solutions

About the Role:
Grade Level (for internal use):
07
The Team: S&P Global Market Intelligence offers best-in-class technology and industry best practices to manage risk, comply with regulations, and provide assistance to the financial services industry with meeting their compliance obligations.
Tax Solutions provides a comprehensive tax operations solution which includes technology, consulting and a robust managed service offering that enables clients to meet their daily compliance needs. Tax Utility is a solution that provides a mechanism to securely exchange and share tax documentation with counterparties. This position will provide client support to the Tax Utility community of users.
Tax Solutions | S&P Global (spglobal.com) ( and Impact: At the heart of S&P Global, we are an information company. With expertise across the world's largest industries, we leverage technology and data science, to provide the insights, software, and data to help our customers make better informed decisions, driving growth, performance, and efficiency.
You will have the chance to partner with our industry experts, with on-the-job experience focusing on high impact work that allows you to apply and develop your skills. Networking, business insights, and tailored learning opportunities all support your growth and development, setting you up for success as you begin your career.

Responsibilities include:

• Identify and track basic client queries and feedback via Salesforce Queue, ensuring systematic prioritization and comprehensive coverage of customer support requests.
• Provide timely responses on basic customer query handling across one or multiple Tax Solution suite of products using email communication and other digital channels to maintain high client satisfaction.
• Deliver basic troubleshooting and resolutions with strategic escalation of middle to complex queries to subject matter experts while maintaining ownership of the overall client experience.
• Provide engaging product demonstrations for current and prospective clients to showcase platform capabilities, drive user adoption, and support sales initiatives.
• Maintain detailed documentation of client interactions, resolutions, and feedback to support continuous service improvement and build institutional knowledge
• Collaborate with cross-functional teams including Product, Engineering, and Sales to ensure seamless client experience and contribute to product enhancement discussions

What We're Looking For:

• 0-2 years' experience
• Experience in Client Outreach Space, Regulatory & Compliance and financial data operations and Client support are required.
• The ideal candidate will need to detail oriented and task driven with a strong work ethic and able to work in a fast-paced environment along with a big team and should also be able to contribute on an individual basis and as part of a team.
• Strong verbal and written communication skills are required to communicate effectively with onshore team and have an excellent client service ethos.
• Strong analytical and interpersonal skills
• Bachelors or Masters Degree

Additional Preferred Qualifications:

• Experience working on Jira and Salesforce is a plus.

We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit .

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Location: Buenos Aires, Argentina

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal ( - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.

Responsibilities

• As a Regional Customer Success Manager for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products.
• The Manager will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realise the full value proposition of Mastercard Network Products on behalf of the customer.
• The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
• Customer Engagement: Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale
• Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
• Articulate key performance indicators related to cost, performance and optimisation and the insights associated with them
• Growing the Business: Leverage Mastercard Services' offerings to achieve customer goals and realise value propositions of Mastercard products
• Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
• Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
• Technical & Program Readiness: Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
• Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
• Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products
• All About You: Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage.
• Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus.
• Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability.
• Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner.
• Proficient experience in analysing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth.
• Successful track record of identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties.
• Experience in creative thinking and development of innovative solutions to complex customer challenges.
• Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level.
• Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners.
• English, Spanish

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.