Business Support Specialist

Parexel; Buenos Aires; Híbrido; ARS 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading healthcare consulting firm in Buenos Aires is seeking a Business Support Specialist to manage end-user inquiries and provide multi-channel support. Candidates should possess strong analytical skills, a customer-service attitude, and effective communication in English. With a requirement of a bachelor’s degree and over 4 years in a corporate environment, this role prioritizes a proactive and engaged team spirit. Join a dynamic environment with growth potential.

Formación

• 4+ years of experience, comfortable with changing scenarios in a corporate environment.
• Experience with Service Sales/Consulting is a plus.

Responsabilidades

• Handle end-user inquiries, troubleshoot issues, and close them.
• Provide support via chat, call-out, or ticketing.
• Engage in exchanges or consultations based on expertise level.
• Participate in learning and networking activities.
• Work on projects within OnPremise or ServicesSales.

Conocimientos

Customer-service attitude

Analytical skills

Multitasking skills

Strong English communication skills

Educación

Bachelor's degree or equivalent work experience

Descripción del empleo

Business Support Specialist

We help the world run better.

Job Details

• Requisition ID: 382244
• Work Area: Sales Operations
• Expected Travel: 0 - 10%
• Career Status: Professional
• Employment Type: Regular Full Time
• Additional Locations: #LI-Hybrid

What you will do

• Handling end-user inquiries: detecting the problem, troubleshooting, dispatching, and closing the issue
• Working in a multi-channel environment where support is provided via chat, call-out, ticketing
• Engaging in simple exchanges or more complex consultations based on growing level of expertise
• Exchanging best practices and following standard execution models to help our team be most productive
• Participating in, contributing to, or hosting learning and networking activities to consistently grow know-how and collaboration
• Working on scope-related or process-related projects within OnPremise, ServicesSales, or new deal motions to enable ongoing value to the business

What you bring

• A customer-service attitude: polite, helpful, quality-oriented and empathic
• Analytical skills/Inquisitive mindset: asks the right questions
• Multitasking/prioritization skills
• Strong English communication skills
• A can-do attitude with lots of team spirit (across a virtual environment)
• Confidence in navigating challenging situations
• A bachelor’s degree and or equivalent work experience
• 4+ years experience, comfortable working on changing scenarios and projects in a corporate environment
• Experience with Service Sales/Consulting is a plus

EEO Statement

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.