Boutique Coffee Specialist | Club Member Concierge (Part-Time)

Eng; Neuquén; Remote; ARS 64,569,000 - 83,017,000; Full time

Benefits offered by this job

Competitive compensation.

Training and professional development.

Supportive and collaborative team.

Opportunities for career growth.

Job summary

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative to join our remote team. You will handle inquiries, reservations, follow-ups, and general support while representing the company with a positive, solution‑oriented attitude.

The ideal candidate has excellent verbal and written communication skills, strong interpersonal abilities, and the capacity to manage multiple tasks independently while collaborating with internal teams to resolve customer

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or admin preferred.
• Excellent verbal and written communication.
• Strong interpersonal and problem-solving skills.
• Professional and friendly attitude.
• Ability to stay calm and helpful with difficult customers.
• Attention to detail and good organizational skills.
• Ability to multitask and prioritize.
• Proficient with computers, email, CRM systems.
• Ability to work independently and in a team.

Responsibilities

• Respond to inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, policies, and procedures.
• Assist with reservations, changes, cancellations, and general questions.
• Resolve issues professionally and efficiently.
• Follow up to ensure customer needs are addressed.
• Maintain accurate customer records in company systems.
• Escalate complex issues when needed.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, solution-oriented attitude.
• Meet customer service, quality, and productivity standards.
• Protect confidentiality and comply with policies.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Organizational skills

Multitasking

Education

High school diploma

Tools

CRM systems

Job description

Customer Service Representative - Remote

Mendoza Traveling with Mich

Hoy

Customer Service Representative

Department: Customer Experience
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Service Manager

About the Role

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.

This position will be responsible for assisting customers with questions, requests, reservations, follow‑ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution‑oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service‑related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem‑solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in the travel, hospitality, tourism, or service industry.
• Experience with CRM or customer management platforms.
• Bilingual English/Spanish is a plus.
• Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer

• Competitive compensation.
• Training and professional development opportunities.
• Supportive and collaborative team environment.
• Opportunities for career growth.