Bilingual Legal Assistant — English/Spanish Client Liaison

Political Asylum Lawyers; Ciudad de Mendoza; À distance; ARS 20 114 000 - 27 213 000; Plein temps

Avantages offerts par ce poste

Week between Christmas and New Year’s—

Paid national holidays off (your own)

Comprehensive training program

Mentorship and collaboration

Career advancement paths

Home office stipend or equipment after

Equipment support

Résumé du poste

Political Asylum Lawyers, a Houston-based immigration law firm, seeks a bilingual professional to manage client communications in English and Spanish and support case management. You will interact daily with clients, follow workflows, and collaborate with attorneys, paralegals, and staff to keep cases moving forward while maintaining high standards.

We value integrity, urgency, and excellence, with a focus on empathy and helping immigrants secure a safe future in the United States through

Qualifications

• Experience preparing immigration applications is preferred but not required
• Commitment to the firm's mission of helping immigrants secure their future in the United States through asylum
• Fluent in Spanish and English
• Tech-focused skills and eagerness to learn new online systems and procedures
• Outstanding communication and interpersonal skills
• Empathetic and able to communicate with clients who are under significant stress
• Works well under pressure
• Able to keep track of tasks and meet deadlines

Responsabilités

• Work closely with attorneys, paralegals, and other staff in serving clients
• Serve as the firm’s main point of contact with clients, supporting attorneys and paralegals in engaging clients throughout the representation
• Serve as the bridge between clients and the legal team: surface client questions and concerns to attorneys and paralegals, and relay guidance back to clients clearly
• Return phone calls and reply to emails from clients and potential clients
• Proactively provide status updates so clients always understand where their case stands and what comes next, rather than only responding when contacted
• Set and manage clear expectations with clients about timelines, the process, and what will be required of them at each stage
• Work with clients to ensure they perform tasks designated for them in developing their cases
• Proactively identify clients who are disengaged, confused, or at risk of missing a step in their case, and intervene before it becomes a problem
• Coordinate case logistics: scheduling appointments and preparation sessions, sending reminders, and following up to keep clients engaged
• Proactively manage cases to ensure deadlines are met
• Maintain tracking systems specifically built to catch clients before they fall through the cracks, not just to track deadlines
• Compile and submit filings to immigration agencies
• Perform administrative tasks as assigned
• Contribute to the development and improvement of company protocols and processes

Description du poste

Political Asylum Lawyers is a Houston-based immigration law firm focused on asylum cases. We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case.

Our work changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States. That is why we operate with integrity, urgency, and excellence, and why we expect every team member to take full ownership of their role.

Everything we do is guided by our core values : integrity, excellence, accountability, teamwork and passion.

Working here means:

• High-stakes responsibility: our work is of great consequence for our clients
• Deeply meaningful outcomes: our work changes lives for the better
• Emotionally demanding moments: resilience and maturity are essential
• High standards and constant growth: excellence and continuous improvement are expected
• Mission-driven teamwork: we’re passionate about helping immigrants secure their future in the United States through asylum, and we know that meeting our high standards requires each of us to take ownership, communicate proactively, and support one another

If you want a career where your skills create tangible change in the world, this is it.

You will be the primary point of contact for clients, engaging them daily in both English and Spanish and bringing outstanding communication skills and empathy to those relationships. This will mean sending emails and making phone calls daily to respond to client inquiries and to seek information and documents from them as we manage their cases.

You will keep case development on track by following established workflows and flagging anything that falls behind. You will proactively communicate with your teammates to let them know of any issues or difficulties you are facing in a case, so that we can keep things moving forward.

You will not need substantive knowledge of U.S. immigration law, but you must master our standard operating procedures for managing cases and working with clients.

You’ll need a quiet space, fast internet, and the discipline to stay on task without close supervision.

You must be flexible - the nature of your tasks may change daily or over time, with you stepping up to do whatever is needed to give potential clients and clients the best experience possible. Policies and procedures will change frequently, as we’re a fast-growing company, and we’re constantly experimenting to optimize our delivery of services.

You must speak Spanish and English fluently and be comfortable using both languages professionally - you’ll use both languages every day on the job.

You must be detail-oriented and able to work under pressure, meeting deadlines and producing top-notch work. The work is at times intense: we handle important - in some cases, life-or-death - matters for clients, sometimes on compressed timelines, and we’re serious about promoting a culture of excellence in all that we do.

If you can handle that and want to do work that genuinely matters, you'll find this job to be deeply satisfying. Our work changes lives. Our team takes real pride in helping immigrants find safety, stability, and freedom.

Working here also means building skills that will serve you throughout your career, as we prioritize training and professional development.

This role is open to candidates located in Argentina.

Who We Are

Political Asylum Lawyers is a Houston-based immigration law firm focused on asylum cases. We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case.

Our work changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States. That is why we operate with integrity, urgency, and excellence, and why we expect every team member to take full ownership of their role.

Everything we do is guided by our core values : integrity, excellence, accountability, teamwork and passion.

Working here means:

• High-stakes responsibility: our work is of great consequence for our clients
• Deeply meaningful outcomes: our work changes lives for the better
• Emotionally demanding moments: resilience and maturity are essential
• High standards and constant growth: excellence and continuous improvement are expected
• Mission-driven teamwork: we’re passionate about helping immigrants secure their future in the United States through asylum, and we know that meeting our high standards requires each of us to take ownership, communicate proactively, and support one another

If you want a career where your skills create tangible change in the world, this is it.

Learn more about what it’s like to work with us here: politicalasylumlawyers.com/careers

The Role

You will be the primary point of contact for clients, engaging them daily in both English and Spanish and bringing outstanding communication skills and empathy to those relationships. This will mean sending emails and making phone calls daily to respond to client inquiries and to seek information and documents from them as we manage their cases.

You will keep case development on track by following established workflows and flagging anything that falls behind. You will proactively communicate with your teammates to let them know of any issues or difficulties you are facing in a case, so that we can keep things moving forward.

You will not need substantive knowledge of U.S. immigration law, but you must master our standard operating procedures for managing cases and working with clients.

You’ll need a quiet space, fast internet, and the discipline to stay on task without close supervision.

You must be flexible - the nature of your tasks may change daily or over time, with you stepping up to do whatever is needed to give potential clients and clients the best experience possible. Policies and procedures will change frequently, as we’re a fast-growing company, and we’re constantly experimenting to optimize our delivery of services.

You must speak Spanish and English fluently and be comfortable using both languages professionally - you’ll use both languages every day on the job.

You must be detail-oriented and able to work under pressure, meeting deadlines and producing top-notch work. The work is at times intense: we handle important - in some cases, life-or-death - matters for clients, sometimes on compressed timelines, and we’re serious about promoting a culture of excellence in all that we do.

If you can handle that and want to do work that genuinely matters, you'll find this job to be deeply satisfying. Our work changes lives. Our team takes real pride in helping immigrants find safety, stability, and freedom.

Working here also means building skills that will serve you throughout your career, as we prioritize training and professional development.

This role is open to candidates located in Argentina.

What You’ll Do

Your day-to-day responsibilities will vary based on the firm’s needs, but will include a combination of the following:

• Work closely with attorneys, paralegals, and other staff in serving clients
• Serve as the firm’s main point of contact with clients, supporting attorneys and paralegals in engaging clients throughout the representation
• Serve as the bridge between clients and the legal team: surface client questions and concerns to attorneys and paralegals, and relay guidance back to clients clearly
• Return phone calls and reply to emails from clients and potential clients
• Proactively provide status updates so clients always understand where their case stands and what comes next, rather than only responding when contacted
• Set and manage clear expectations with clients about timelines, the process, and what will be required of them at each stage
• Work with clients to ensure they perform tasks designated for them in developing their cases
• Proactively identify clients who are disengaged, confused, or at risk of missing a step in their case, and intervene before it becomes a problem
• Coordinate case logistics: scheduling appointments and preparation sessions, sending reminders, and following up to keep clients engaged
• Proactively manage cases to ensure deadlines are met
• Maintain tracking systems specifically built to catch clients before they fall through the cracks, not just to track deadlines
• Compile and submit filings to immigration agencies
• Perform administrative tasks as assigned
• Contribute to the development and improvement of company protocols and processes

Requirements

Who You Are

We're looking for professionals who combine a strong work ethic with genuine commitment to our mission. The ideal candidate brings:

• Experience preparing immigration applications is preferred but not required
• Commitment to the firm’s mission of helping immigrants secure their future in the United States through asylum
• Fluent in Spanish and English
• Tech-focused skills and eagerness to learn new online systems and procedures
• Outstanding communication and interpersonal skills
• Empathetic and able to communicate with clients who are under significant stress
• Works well under pressure
• Organized, detail-oriented, and able to perform at a high level with minimal supervision
• Able to keep track of tasks and meet deadlines

Benefits

What We Offer

This position offers a monthly gross salary of USD 1,400, commensurate with experience and qualifications.

• Week between Christmas and New Year's — office closed fully paid
• Your country's national public holidays off (paid) - your paid national holidays follow your own country's calendar
• Comprehensive training program — we invest in bringing you up to speed on our systems and best practices
• Mentorship and collaboration — learn from experienced practitioners in your field and contribute your expertise
• Career advancement paths — we promote from within and create opportunities
• Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job