Bilingual Intake Specialist with Personal Injury

MVL Consulting; A distancia; ARS 1.500.000 - 6.500.000; Jornada completa

Descripción de la vacante

A remote staffing company is seeking a Bilingual Intake Specialist to manage and qualify new clients for law firms. This role involves client onboarding, making follow-ups, and handling inbound and outbound calls. Candidates should have at least 3 years of customer service experience and excellent English communication skills. The position offers competitive compensation, a Wi-Fi subsidy, and healthcare assistance after 6 months. Remote work during Pacific Standard Time (PST) hours is required.

Servicios

Permanent and stable WFH employment

Competitive compensation and benefits

Wi-Fi subsidy after 3 months

Healthcare assistance after 6 months

Merit increase after 6 months

Formación

• 3 years of work experience in BPO / Customer Service.
• Excellent English communication skills with a good accent.
• Ability to work on Pacific Standard Time (PST) schedule.

Responsabilidades

• Receive and qualify new clients for law firms.
• Manage onboarding processes for new clients.
• Follow up on old leads and appointments.

Conocimientos

Business Communication

Attention to Detail

Time Management

Critical Thinking

Customer Service

Educación

High school diploma or equivalent

Descripción del empleo

Bilingual Intake Specialist with Personal Injury

Virtual Staffing LLC

Description: A legal Intake Specialist receives and qualifies new and prospective clients for law firms. They are responsible for managing the processes of onboarding new clients and evaluating incoming streams of claims and potential clients.

Job Tasks:

• Outbound & Inbound Calling (Cold Calling)
• Qualify and Signing up potential clients
• Send Retainer Agreement
• Follow up old leads and appointments
• Request initial documents for cases
• Forward qualified clients to attorneys
• Reviewing client files to verify all outstanding bill and lien amounts
• Negotiate with medical providers to obtain reductions in lien amounts
• Facilitating the signing of settlement releases
• Assist with the drafting and reviewing of legal documents
• Call medical providers to gather initial case information

Qualifications:

• High school diploma or equivalent
• At least 3 years of work experience in BPO / Customer Service
• Excellent English (oral and written) communication skills with a very good English accent
• Strong customer service, persuasion, and critical thinking skills
• Ability to work with databases and online technological platforms
• Ability to be detail-oriented, diligent, and flexible
• Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up
• Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies
• Committed to maintaining integrity and confidentiality on behalf of clients and the Firm
• With own desktop/laptop and a reliable internet connection
• Willing to work on Pacific Standard Time (PST) schedule

Skills:

• Business Communication including Close-to-perfect accent
• Attention to Detail
• Time Management
• Diligent in making follow-ups
• Critical Thinking
• Asking the right questions
• Customer Service

What do we offer?

• Permanent and Stable WFH employment
• Competitive Compensation and Benefits
• Wi-Fi Subsidy starting on the 3rd month of employment
• Healthcare Assistance on the 6th month of employment
• Merit Increase on the 6th month of employment

Salary rate: $6/hr Pay: $684.00 per hour

COVID-19 considerations: Permanent Work from Home

Experience:

• Call Handling (Inbound and Outbound): 2 years (required)
• Personal Injury: 1 year (required)

Language:

• English (required)