Bacc Team Lead

EY; Buenos Aires; Híbrido; ARS 72.612.000 - 101.658.000; Jornada completa

Descripción de la vacante

A leading professional services firm in Buenos Aires is seeking a qualified manager to oversee team operations. The ideal candidate will have extensive experience in team management and strategic improvements while fostering a positive work environment. Responsibilities include supporting and guiding team members, optimizing operational performance, and ensuring compliance with company policies. The firm values diversity, inclusion, and equal opportunity and promotes a collaborative work culture. Provide feedback and support to staff while implementing innovative solutions.

Servicios

Work from home 2 times a week

Formación

• 5-10 years of relevant experience in a supervisory or management role.

Responsabilidades

• Provide support and direction to team members.
• Monitor operational performance and staffing requirements.
• Manage recruitment, training, and performance.
• Ensure adherence to policies and regulations.
• Foster a positive work environment.
• Lead process and service improvements.

Conocimientos

Advanced level of English

Team management

Process improvement

Educación

Bachelor's degree

Descripción del empleo

Responsibilities

• Provide support, guidance and direction to Presentations Specialists, and ensure methodologies and processes are followed and clients are receiving solutions in a timely and useful way
• Use metrics to understand and closely monitor operational performance e.g. demand vs. capacity fluctuations and forecasting of staffing requirements to optimize output
• Responsible for the day‑to‑day management and overall supervision of their local team members. This includes daily work in progress, as well as recruitment, training, staffing, skills development and performance management
• Understand and ensure adherence to regional policies - HR, Compliance and all departmental policies and procedures as well as health/safety regulations, including any location‑specific guidelines
• Foster and maintain positive, professional work environment that promotes inclusivity, engagement, and rapid solutions for clients. Provide feedback and support, solicit and respond to staff feedback and ideas, remove obstacles, and monitor and enhance morale
• Actively seek opportunities to improve processes, technology, services and client satisfaction, and lead implementation of those improvements locally and globally
• Keep the global management team aware of issues affecting the center operations, create appropriate mitigation strategies and lead implementation efforts

Required Skills

• Bachellor degree (desired)
• Advanced level of English
• At least 5-10 years of relevant experience

Shift: Sunday - Thursday, 1:00 pm - 10:00 pm. Work from home: 2 times a week (Sundays included).

Please upload your resume in English.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.