Bacc Team Lead

Televerde; Buenos Aires; Híbrido; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A leading service provider in Buenos Aires is seeking an experienced professional to manage a local team. Responsibilities include providing support and guidance, overseeing staffing and training, and fostering a positive work environment. A Bachelor's degree and advanced level of English are desired, along with 5-10 years of relevant experience. This position offers flexibility with a hybrid work model, including remote work two times a week.

Formación

• At least 5-10 years of relevant experience.

Responsabilidades

• Provide support and guidance to the local team.
• Manage day-to-day operations and staffing.
• Foster a positive work environment.
• Actively seek process improvements.

Conocimientos

Advanced level of English

Leadership and team management

Process improvement

Staff development

Educación

Bachelor degree (desired)

Descripción del empleo

Responsibilities

Provide support, guidance and direction to Presentations Specialists, and ensure methodologies and processes are followed and clients are receiving solutions in a timely and useful way- Use metrics to understand and closely monitor operational performance e.g. demand vs. capacity fluctuations and forecasting of staffing requirements to optimize output- Responsible for the day-to-day management and overall supervision of their local team members. This includes daily work in progress, as well as recruitment, training, staffing, skills development and performance management- Understand and ensure adherence to regional policies - HR, Compliance and all departmental policies and procedures as well as health/safety regulations, including any location-specific guidelines- Foster and maintain positive, professional work environment that promotes inclusivity, engagement, and rapid solutions for clients. Provide feedback and support, solicit and respond to staff feedback and ideas, remove obstacles, and monitor and enhance morale- Actively seek opportunities to improve processes, technology, services and client satisfaction, and lead implementation of those improvements locally and globally- Keep the global management team aware of issues affecting the center operations, create appropriate mitigation strategies and lead implementation efforts

Required Skills

Bachellor degree (desired)- Advanced level of English- At least 5-10 years of relevant experience

Shift

Sunday - Thursday, 1:00 pm - 10:00 pm

Work from home: 2 times a week (Sundays included)

Application

Please upload your resume in English

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.