Associate Implementation Project Manager

Oppenheim Savings & Loans Trust; Buenos Aires; Presencial; ARS 65.350.000 - 79.874.000; Jornada completa

Descripción de la vacante

A forward-thinking company is seeking an Associate Implementation Project Manager to support client implementations and expansions. The ideal candidate will bring excellent customer service skills and have experience in software implementations. Responsibilities include managing operational activities, coordinating with internal teams, and maintaining client satisfaction. This is a dynamic role requiring strong communication and organizational skills, with a focus on delivering high-quality service in a collaborative team environment.

Formación

• 1+ years of professional work experience in customer service, software implementation and/or project management preferred.
• Knowledge of Salesforce and excellent customer-facing skills.
• Strong organizational skills and attention to detail.

Responsabilidades

• Support accounts in stages of new client implementation or expansions.
• Manage operational activities of supporting 3rd party integrations.
• Coordinate with Client Delivery teams for configuring platform.

Conocimientos

Customer service skills

Software implementation experience

Project management

Excellent communication skills

Analytical and problem-solving skills

Educación

Bachelor's degree or equivalent

Herramientas

MS Office suite

Salesforce

Descripción del empleo

Associate Implementation Project Manager

Virgin Pulse

Overview

Now is the time to join us! At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.

Responsibilities

• Support selects accounts in active stages of new client implementation or current client expansions
• Manage, as assigned, the operational and tactical activities of supporting any 3rd party integrations
• Responds to and resolves routine client requests and questions during the implementation process. Utilizes Operational teams as appropriate and seeks assistance of manager with questions that are more complex.
• Coordinate with Client Delivery operational teams for configuring platform, for data integration, and report management
• Maintain internal client and project management tools for assigned accounts including project plans, Confluence, Salesforce, and Jira.
• Join and contribute to regular telephonic client meetings and works with Project Managers and/or Client Success Managers to manage implementation project deliverables
• Deliver highest level of client satisfaction within assigned accounts, escalated as necessary and ensures highest levels of client satisfaction in the implementation experience.
• Maintain a strong working knowledge of all aspects of all Virgin Pulse programs.
• Provide supplemental operational and tactical support to the Services team when bandwidth allows
• Perform special projects as requested.

Qualifications

• Bachelor's degree, or equivalent, in related discipline.
• 1+ years of professional work experience in customer service, software implementation and / or project management a plus. Experience in health care, wellness, or wellbeing preferred, but not required.
• Strong knowledge of MS Office suite.
• Knowledge of Salesforce preferred.
• Excellent customer facing skills.
• Ability to navigate a dynamic technological environment.
• Impeccable organizational skills and detail orientated.
• Required to work cross functionally with co-workers and with external channel partners.
• Outstanding interpersonal skills, including strong communication skills, both verbal and written.
• Solid analytical and problem-solving skills.
• A high level of professionalism and positive work behavior.
• Ability to work effectively in a fast paced, high energy, team-oriented environment.
• Ability to multi-task and perform effectively under pressure.

Why work at Virgin Pulse?

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.