Associate Client Services Lead

Accenture; Buenos Aires; Presencial; ARS 43.567.000 - 58.090.000; Jornada completa

Descripción de la vacante

A global consulting firm is seeking a Client Service Representative in Buenos Aires, Argentina. This role involves managing client relationships, coordinating project timelines, and preparing essential materials for meetings. Candidates must hold a Bachelor's degree and have at least two years of experience. Advanced English is also required, along with strong communication and problem-solving skills. This is an excellent opportunity for those who enjoy working in a dynamic team environment and seek to contribute to client success.

Formación

• 2 years experience as a Client Service Representative is required.
• Advanced Level of English is mandatory.
• Experience in meeting facilitation, presentation, and training is important.

Responsabilidades

• Act as the primary point of contact for assigned sponsors and associated studies.
• Coordinate with stakeholders to manage project timelines and scope.
• Prepare materials for sponsor governance meetings.

Conocimientos

Communication skills

Problem solving

Customer service skills

Analytical skills

Meeting facilitation

Educación

Bachelor's Degree

Descripción del empleo

Essential Functions

• Act as the primary point of contact for assigned sponsor(s) and associated studies.
• Manage the project timeline, identify/pursue change orders and coordinate with other stakeholders, as necessary.
• Prepare materials and KPI’s for sponsor Governance Meetings and participate as appropriate.
• Identify and execute process improvement initiatives when appropriate.
• Prepare, arrange, and execute regular client meetings and ensure all necessary materials are presented with accuracy and completeness.
• Function as the engagement leader providing management throughout the length of the clinical trial by overseeing activities of the project team to ensure sponsor commitments and IQVIA's service levels are achieved.
• Coordinate with Site Solutions and Data Operations to ensure proper resource assignment and service delivery quality.
• Ensure that IQVIA financial interests are appropriately protected through diligent scope of work management efforts.
• Responsible for ensuring that payments do not exceed SOW timelines.
• Responsible for ensuring change orders are executed and communicated to appropriate personnel.
• Responsible for performance review input to Site Solutions and Data Operations for roles that support assigned sponsor.
• Coordinate with the Site Solutions and Data Operations team members to prepare and complete sponsor funding as needed.
• Ensure that all IQVIA processes and standards are followed and that appropriate financial controls are observed and are in line with sponsor requirements for managing and mitigating financial risk.
• Responsible for monitoring, assist in resolving and escalating operational and performance metric issues.
• This role may require assistance from Sr. Lead or Manager to support more difficult Lead activities.

Qualifications

• Bachelor's Degree Req
• 2 years experience as a Client Service Representative Req
• Advanced Level of English
• Meeting facilitation, presentation and training experience
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Demonstrated problem solving, analytical and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment

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