Assoc. Dir, Clin. Operations - Site Budgets & Payments Operational Excellence Regional Lead

3405 MSD Argentina SRL

Partido de Vicente López

Hybrid

ARS 184,482,000 - 276,723,000

Full time

6 days ago

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Job summary

MSD is seeking an experienced clinical operations professional to implement and oversee the Site Budgets & Payments strategy regionally. You will connect regional needs with global processes, drive governance, and ensure compliant, scalable workflows across budgeting, payments, systems, and downstream integrations.

Responsibilities include requirements gathering, testing, adoption, and continuous improvement, partnering with finance, tax, and regional delivery teams while leveraging analytics

Qualifications

Minimum of seven (7) years of clinical research experience in pharma/biotech.
Strong knowledge of site budgets, site payments, and clinical financial ops.
Ability to document requirements and translate changes regionally.
Experience in cross-functional governance and testing activities.
Familiar with analytics, BI tools, automation, and AI-enabled tech.

Responsibilities

Support the global Site Budgets & Payments strategy within the region.
Serve as regional connection point for budgets, payments, and governance.
Promote consistent processes and incorporate regional variations.
Coordinate regional assessment of budget/payment issues and remediation.
Clarify business needs, requirements, and acceptance criteria across platforms.
Translate regional insights into platform enhancements and integrations.
Participate in testing, readiness assessments, pilots, and post-implementation review.
Use data to identify issues, gaps, and adoption metrics; drive improvements.
Lead enablement through training, communications, and knowledge resources.
Identify automation and AI opportunities with governance review.

Skills

Adaptability

Artificial Intelligence (AI)

Automation

Finance

GCP

Interpersonal Communication

Project Management

Decision Making

Problem Solving

Regulatory Submissions

Risk Based Monitoring

Clinical Data Management

Clinical Trial Management

Operating Models

Prioritization

Education

Bachelor’s degree

Advanced degree

Job description

Job Description We are looking for an experienced professional to join a global clinical operations organization and support the implementation of the Site Budgets & Payments Operational Excellence strategy and roadmap within the assigned region. This role serves as a key regional connection point for the end-to-end processes and systems supporting site budgets and site payments, helping translate global strategies into effective regional and country-level execution. The position brings regional and country requirements, operational experience, risks, dependencies, and improvement opportunities into global process and system governance. It supports consistent, scalable, compliant, and sustainable ways of working across budgeting, payment setup, payment execution, systems, and downstream processes, while identifying regional or local needs requiring evaluation or approved adaptations. The role partners closely with global and regional Clinical Operations teams, Site Budgets, Site Payment Operations, country delivery teams, Technology, Business Enablement, Finance, Tax, Compliance, external vendors, and other functional stakeholders to support integrated solution design, implementation, adoption, and continuous improvement.

Primary Responsibilities

Support the implementation of the global Site Budgets & Payments Operational Excellence strategy and roadmap within the assigned region.
Serve as the primary regional connection point for Site Budgets & Payments process and system matters, bringing country requirements, user experience, risks, dependencies, and improvement opportunities into global governance and prioritization.
Promote globally consistent end-to-end processes, documentation, controls, and ways of working, while identifying regional or local variations that require evaluation, approval, or incorporation into the operating model.
Coordinate regional assessment of complex or recurring budget and payment process or system issues, partnering with the appropriate teams to address immediate operational needs and elevate systemic issues for cross-functional root-cause analysis and permanent remediation.
Partner with Site Budgets and Site Payment Operations teams to clarify business needs, rules, functional requirements, controls, and acceptance criteria, supporting integrated solution design, testing, implementation, adoption, and validation.
Gather, document, and translate regional business requirements and operational insights into enhancements across site budget and payment platforms, supporting applications, reporting tools, automation, and relevant upstream and downstream integrations.
Participate in user acceptance testing, operational readiness assessments, controlled pilots, release evaluations, and post-implementation monitoring to confirm that approved solutions work effectively within regional and country contexts.
Use operational data, trend analysis, quality findings, stakeholder feedback, and user experience insights to identify recurring issues, capability gaps, and improvement priorities, as well as to measure adoption and benefits.
Lead or support regional enablement through training, communications, onboarding, knowledge management, office hours, job aids, and self-service resources, reinforcing approved support and escalation pathways.
Identify and help scale practical automation, analytics, and artificial intelligence-enabled solutions, ensuring appropriate business, technology, compliance, and governance review before broader deployment.
Represent the region in governance forums, working groups, vendor discussions, and cross-functional initiatives, communicating decisions, risks, dependencies, and actions to relevant stakeholders.
Foster accountability, collaboration, continuous improvement, organizational learning, and responsible digital and data-driven ways of working.

Education

Bachelor’s degree required, preferably in a scientific, business, finance, technology, or related discipline. Advanced degree is considered an advantage.

Required Experience and Skills

Minimum of seven (7) years of clinical research experience within the pharmaceutical or biotechnology industry, including meaningful experience in site budgets, site payments, clinical financial operations, process improvement, implementation, or related operational excellence activities.
Strong working knowledge of site budget and payment processes, systems, controls, data flows, fair market value principles, and regional or country operating requirements.
Demonstrated ability to gather and document business requirements, analyze operational data and recurring issues, support testing and validation activities, coordinate cross-functional resolution, and translate global process or system changes into practical regional execution.
Strong collaboration, influencing, stakeholder management, communication, presentation, change leadership, and prioritization skills within a global matrixed environment.
Knowledge of applicable clinical research guidelines, regulatory standards, and compliance requirements.
Strong technical aptitude, including advanced spreadsheet capabilities, analytics and business intelligence tools, automation solutions, and responsible use of artificial intelligence-enabled technologies.

Travel

10/20%

Hybrid / Remote work

This opportunity will be hybrid or remote, but the remote position is only applicable for those that are not within commutable distance to the locations noted in posting (Munro - Argentina, Col, Perú). If commutable, the position will be hybrid. Additional location(s)

Required Skills