Application Reliability Engineer

Cognizant; Argentina; Híbrido; ARS 53.571.000 - 95.238.000; Jornada completa

Descripción de la vacante

Cognizant in São Paulo, Brazil is seeking an Application Reliability Engineer to drive reliability improvements across critical applications and services. You will partner with engineering, operations, infrastructure, and product teams to enhance stability, resiliency, performance, and observability while reducing operational risk.

The role demands 8+ years in SRE or related fields, strong incident management and RCA experience, and hands-on skills with Splunk, Datadog, New Relic, Grafana, and

Formación

• 8+ years of experience in Application Reliability Engineering, Site Reliability Engineering (SRE), Production Engineering, Application Support, or Operations.
• Strong experience leading reliability, stability, and production support initiatives for business-critical applications.
• Experience with incident management, root cause analysis (RCA), problem management, and operational readiness.
• Strong troubleshooting and diagnostic skills using logs, metrics, traces, and monitoring data.

Responsabilidades

• Lead reliability initiatives, identifying recurring issues and implementing improvements to enhance stability, availability, and operational effectiveness.
• Drive incident management, root cause analysis (RCA), and remediation activities to reduce production incidents and improve service reliability.
• Assess and improve application resiliency, performance, monitoring, and observability across critical systems and integrations.
• Identify automation opportunities and process improvements that reduce manual effort, operational risk, and support overhead.
• Communicate reliability risks, priorities, metrics, and progress to stakeholders while coordinating cross-functional teams to deliver measurable outcomes.

Conocimientos

Incident management

Root cause analysis

Troubleshooting

SRE practices

Automation scripting

Python

Shell scripting

Jenkins

Communication

Leadership

English proficiency

Educación

Bachelor's degree in Information Technology/Computer Science/Engineering

Herramientas

Splunk

Datadog

New Relic

AppDynamics

Grafana

Ansible

Jenkins

Descripción del empleo

About the role

As an Application Reliability Engineer, you will make an impact by driving reliability improvements across critical applications and services. You will partner with engineering, operations, infrastructure, and product teams to enhance stability, resiliency, performance, and observability while reducing operational risk and improving customer experience.

In this role, you will

• Lead application reliability initiatives, identifying recurring issues and implementing improvements to enhance stability, availability, and operational effectiveness.
• Drive incident management, root cause analysis (RCA), and remediation activities to reduce production incidents and improve service reliability.
• Assess and improve application resiliency, performance, monitoring, and observability across critical systems and integrations.
• Identify automation opportunities and process improvements that reduce manual effort, operational risk, and support overhead.
• Communicate reliability risks, priorities, metrics, and progress to stakeholders while coordinating cross-functional teams to deliver measurable outcomes.

Work Model

Hybrid | São Paulo, Brazil

This role follows Cognizant's hybrid work model, requiring periodic onsite collaboration while working closely with global teams and stakeholders.

What you need to have to be considered

• 8+ years of experience in Application Reliability Engineering, Site Reliability Engineering (SRE), Production Engineering, Application Support, or Operations.
• Strong experience leading reliability, stability, and production support initiatives for business-critical applications.
• Experience with incident management, root cause analysis (RCA), problem management, and operational readiness.
• Strong troubleshooting and diagnostic skills using logs, metrics, traces, and monitoring data.
• Hands-on experience with monitoring and observability tools such as Splunk, Datadog, New Relic, AppDynamics, Grafana, or similar.
• Strong understanding of application architecture, APIs, integrations, databases, and cloud-based environments.
• Experience with automation tools and scripting languages such as Python, Shell, Ansible, Jenkins, or similar.
• Strong communication, stakeholder management, and leadership skills.
• Advanced English proficiency.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

These will help you stand out

• Experience working in large enterprise environments.
• Knowledge of ITIL processes and service management practices.
• Experience with microservices, distributed systems, and cloud-native architectures.
• Previous consulting experience in Reliability Engineering, Production Support, or Site Reliability Engineering (SRE).
• Experience defining and managing SLIs, SLOs, error budgets, and operational metrics.
• Exposure to DevOps, CI/CD pipelines, and cloud platforms such as AWS, Azure, or Google Cloud.
• Relevant certifications in Cloud, ITIL, SRE, or DevOps.

We're excited to meet people who share our mission.