Americas Learning Projects Specialist - Ey Global Delivery Services

Traba; A distancia; ARS 101.657.000 - 130.702.000; Jornada completa

Descripción de la vacante

A leading global professional services firm seeks an Americas Learning Projects Specialist to support various learning projects while managing operational and technological improvements. Ideal candidates will have strong organizational and communication skills, along with experience in a corporate environment and a bachelor’s degree in a related field. A proactive problems solver with a service-oriented mindset is encouraged to apply. This role necessitates supporting diverse stakeholders across different time zones.

Formación

• Experience working in a professional services or corporate environment.
• Experience in learning and development is preferred.
• 7+ years’ work experience preferred.

Responsabilidades

• Support project management efforts for learning projects.
• Create and maintain project documentation.
• Communicate progress and barriers to stakeholders.
• Provide process support for technology changes.
• Offer operational reporting and analysis.

Conocimientos

Strong spoken and written English skills

Strong organization, time management, and prioritization skills

Strong communication and collaboration skills

Basic knowledge of Microsoft Office 365 suite

Ability to review and summarize data points

Ability to solve problems and present solutions

Strong organizational skills

Commercial acumen and business awareness

Proactive problem solver

Educación

Bachelor’s degree in business or HR related discipline

Herramientas

Microsoft Office 365

Microsoft Excel

ServiceNow

SuccessFactors

Descripción del empleo

Americas Learning Projects Specialist - EY Global Delivery Services

EY

The opportunity As an Americas Learning Projects Specialist you’ll provide advanced operational, process, and technology support to learning projects or programs. This includes managing and consulting on learning design and development projects, enhancing service quality, and driving continuous improvement initiatives. With a solid understanding of project management and technology, you will monitor and recommend enhancements to the learning experience for our people and key stakeholders.

Your key responsibilities

• Support project management efforts for a portfolio of less complex learning projects or programs, while assisting senior team members with larger projects.
• Create and maintain project/program documentation, including project plans and timelines.
• Communicate progress, barriers, risks, and benefits to team members and stakeholders to ensure project success.
• Provide process support for changes in technologies, including deployment support and IT interaction.
• Offer operational reporting and analysis.
• Respond to the needs of managers, sponsors, and stakeholders.
• Support reporting, maintenance processes, and communication efforts related to learning projects.

Knowledge and Skills Requirements

• Strong spoken and written English skills to work in an international environment.
• Strong organization, time management and prioritization skills.
• Strong communication and collaboration skills – work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment.
• Basic knowledge of Microsoft Office 365 suite.
• Ability to review and summarize data points.
• Ability to solve problems, make recommendations, and present solutions to team members.
• Strong organizational skills to schedule, execute, and complete tasks, often delivered in quick succession.
• Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way, with exceptional quality.
• Commercial acumen and business awareness.
• Proactive problem solver with solutions mindset.

Additional Skills

• Intermediate knowledge of Microsoft Excel would be a great advantage (e.g., Pivot Tables, Formulas, Formatting, Data Cleaning, etc.).
• Knowledge of learning development processes and standards.
• Knowledge and hands on experience of ServiceNow and SuccessFactors.

Other Requirements

• Flexibility in working hours to accommodate multiple time zones as needed.
• This role requires to support the US time zone.
• May need to work extra hours to meet special customer requirements.

Job Requirements

Education

• Bachelor’s degree in business or HR related discipline. Preference will be given for those with Learning Specialization and/or experience.

Experience

• Experience working in a professional services or corporate environment.
• Experience working in learning and development is preferred.
• Working in international and diverse environments.
• 7+ years’ work experience preferred.

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