AI-Powered Customer Success Manager

Gorgias; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Gorgias in Buenos Aires seeks a Customer Success professional to manage a large ecommerce client portfolio, guiding onboarding, adoption, and renewal conversations.

You’ll monitor usage and sentiment, identify risk signals, and help customers implement automation and AI features to improve efficiency. A proactive communicator who thrives in a fast-growing SaaS environment will fit well.

You will partner with Sales, Product, and Support to resolve issues and drive measurable value.

Formación

• 2+ years in Customer Success, Support, Account Management, or a customer-facing SaaS role.
• Comfortable managing a high-volume portfolio of accounts.
• Strong communicator who can guide customers through practical, solution-oriented conversations.

Responsabilidades

• Manage a large portfolio of commercial ecommerce customers (high‑volume book of business).
• Maintain a strong pulse on your accounts through a mix of proactive and reactive engagement.
• Run regular check-ins and support higher-value customers with more structured conversations.
• Understand customer workflows, goals, and common blockers.
• Support customers in improving how they use Gorgias in their day‑to‑day operations.
• Drive adoption of Gorgias features including automation, AI, and integrations.
• Analyze support workflows and recommend improvements for common use cases.
• Help customers implement automation and AI workflows to improve efficiency.
• Troubleshoot product issues and support customers in resolving blockers.
• Get hands‑on in customer setups when needed (reoptimizations, fixes, improvements).

Conocimientos

Customer Success

SaaS

Account management

High-volume accounts

Communication

Detail-oriented

Organized

AI interest

Ecommerce knowledge

Descripción del empleo

Gorgias in Buenos Aires seeks a Customer Success professional to manage a large ecommerce client portfolio, guiding onboarding, adoption, and renewal conversations.

You’ll monitor usage and sentiment, identify risk signals, and help customers implement automation and AI features to improve efficiency. A proactive communicator who thrives in a fast-growing SaaS environment will fit well.

You will partner with Sales, Product, and Support to resolve issues and drive measurable value.