Account Support Center, Manager- Ey Global Delivery Services

EY; Buenos Aires; Presencial; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A global professional services firm is seeking an Account Support Center Manager in Buenos Aires. The successful candidate will lead the Account Operations program, develop and mentor a high-impact team, and establish effective relationships with regional stakeholders. This role requires a post-graduate degree in Operations or related fields and proven leadership skills. The firm emphasizes building a better working world and fosters a collaborative culture within its operations.

Formación

• Proven ability to work in and lead high performing teams.
• Expertise in steering project plans and meeting objectives.
• Skilled in creating strategic business presentations.

Responsabilidades

• Champion and lead the Account Operations program.
• Drive effective relationships with regional stakeholders.
• Establish governance structures for team operations.

Conocimientos

Leadership

Project Management

Effective Communication

Analytical Skills

Networking

Educación

Post-graduate in Operations, Business Administration/Management, Marketing

Descripción del empleo

Account Support Center, Manager – EY Global Delivery Services

EY

The opportunity Our purpose, at EY, is building a better working world. The Operations and Reporting within EY GDS is a dynamic and multi‑offering function consisting of more than 300 employees across India, the Philippines, Argentina, and Poland with six global support centers. We provide operational excellence through methodologies and tools to build sustainable processes and practices. With functions such as global and regional operations, go‑to‑market enablers and business enablement, the Operations and Reporting continually supports EY’s growth endeavors. Our work aims to help reinforce our purpose of building a better working world for our people, our customers, and communities.

Your key responsibilities

• Expected to champion and lead the Account Operations program
• Responsible to help build, mentor and retain a high impact Account Operations team
• Drive effective relationships with senior regional stakeholders and embed Market’s priorities into the processes/practices of their organization
• Collaborate actively with Account Activation team, Internal and Regional stakeholders in the strategic planning, from conceptual design, need assessments through to the deployment of strategies
• Formulate strategies to enhance the delivery model, plan capacity, and define workflows for the team
• Facilitate workshops and brainstorming sessions with stakeholders and internal business groups to co‑create solutions and drive process enhancements and strategic initiatives
• Oversee the development of key performance indicators (KPIs) to measure the effectiveness of the team and the impact of key initiatives, ensuring alignment with broader organizational objectives
• Liaise with support functions like HR, L&D, Finance etc. to adapt departmental plans and priorities to address business and operational challenges
• Help build and drive the learning & development agenda and provide strategic guidance and technical leadership to Account Operations Specialists
• Work along with the stakeholders in the execution of essential projects that are critical to business, handling sensitive information with meticulous care and strict confidentiality
• Analyse stakeholder feedback to pinpoint opportunities for enhancement and implement corrective action plans to steer continuous improvement efforts
• Establish and maintain robust governance structures, as well as manage the operational and routine activities necessary for the smooth functioning of the team
• Contribute recommendations for process optimization, identifying opportunities for increased efficiency and effectiveness
• Champion the development of streamlined processes, automation, and standardization to optimise team workflows and daily operational tasks
• Design, refine, and manage collaborative tools and platforms that support efficient and effective operations, fostering a culture of seamless teamwork and communication

Skills and attributes for success

• Proven ability to work in and lead high performing teams and a team player
• Consultative Approach: Utilize effective questioning to identify needs and propose tailored solutions
• Project Management: Expertise in crafting and steering project plans, overcoming obstacles to meet objectives
• Strategic Presentation & Analysis: Skilled in creating presentations and leveraging insights for strategic business growth
• Networking: Forge strategic relationships across functions, sharing insights to advance account objectives
• Entrepreneurial Drive: Take ownership, innovate, and pursue opportunities for significant business impact
• Decisive Decision‑Making: Confident in making informed decisions that guide and benefit the team
• Empowerment and Development: Invests in the growth of team members, empowering them to excel and innovate
• Analytical: Ability to analyse complex or unusual problems and deliver insightful and pragmatic solutions
• Emotional Intelligence: Recognise diverse work styles and adapt engagement methods accordingly
• Effective Communication: Excel in clear communication at all organisational levels, with a global perspective

To qualify for the role, you must have

Educational qualification Post‑graduate in Operations, Business Administration / Management, Marketing

Experience

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