Account Manager

Sur Global Services; Municipio de Rincón de los Sauces; Remote; ARS 84,714,000 - 148,250,000; Full time

Benefits offered by this job

100% remote

USD compensation

Growth opportunities

Job summary

Sur Global Services is seeking an Account Manager for a fully remote LATAM role focused on universities and nonprofit partners. You will own day-to-day partner success, keep campaigns on track, and coordinate with account directors on larger accounts to ensure timely deliverables and measurable performance.

You’ll work independently as the primary contact for partners, translating needs into internal action and maintaining meticulous records.

Qualifications

• 3+ years in Account Management (marketing/agency preferred).
• Strong project management and organizational skills.
• Excellent communication — clear, friendly, proactive.
• Ability to translate partner needs into internal direction.
• Comfortable using Asana or similar PM tools.
• Analytical mindset with experience reviewing performance data.
• Ability to manage multiple priorities in a fast-paced environment.
• Native or near-native English fluency.

Responsibilities

• Be the main day-to-day contact for assigned partners, keeping communication clear, proactive, and partner-first
• Run partner check-ins for owned accounts with strong agendas, alignment notes, and follow-through
• Translate partner needs into actionable internal direction and keep detailed records on scope, deliverables, and status
• Coordinate campaigns end-to-end, ensuring timelines, quality, and scope stay tight
• Monitor performance with the paid media team, pull reports, and surface insights that drive smarter decisions
• Keep creative, media, and analytics teams aligned so execution stays smooth and predictable
• Track progress against partner goals including budget pacing, inquiries, applications, and enrollments
• Spot retention, renewal, and upsell opportunities early and support proposals alongside the Account Director
• Jump into onboarding and new business support when needed to help partnerships start strong
• Assist with account financial health by supporting reporting accuracy and following up on invoicing as requested

Skills

Account management

Project management

Communication

Asana

English fluency

Stakeholder management

Job description

Account Manager - Remote | LATAM | Performance Marketing for Universities

A mission-driven performance marketing agency is hiring an Account Manager (AM) to support and grow partner relationships across the higher education and nonprofit sectors. This role is centered on owning day-to-day partner success - keeping campaigns on track, deliverables aligned and on time, and performance moving in the right direction.

You’ll work closely with an Account Director (AD) on larger accounts, while independently owning partners as their primary point of contact. If you’re organized, proactive, and love being the glue that keeps multi-stakeholder work running smoothly, you’ll feel at home here.

This is a remote role, paid in USD, with compensation based on experience and scope.

About the Role

A mission-driven performance marketing agency is hiring an Account Manager (AM) to support and grow partner relationships across the higher education and nonprofit sectors. This role is centered on owning day-to-day partner success - keeping campaigns on track, deliverables aligned and on time, and performance moving in the right direction.

You’ll work closely with an Account Director (AD) on larger accounts, while independently owning partners as their primary point of contact. If you’re organized, proactive, and love being the glue that keeps multi-stakeholder work running smoothly, you’ll feel at home here.

This is a remote role, paid in USD, with compensation based on experience and scope.

About the Agency

This agency works exclusively with universities and nonprofit organizations — partners doing work that improves communities and expands opportunity.

Their mission is simple:

To build a better agency for organizations building a better world.

They combine sharp strategy, creative excellence, and data-driven execution to drive meaningful outcomes like enrollments, applications, inquiries, donations, and awareness.

The culture is built around high ownership, strong collaboration, and continuous improvement. They care deeply about both results and relationships — internally and externally.

What You’ll Do

• Be the main day-to-day contact for assigned partners, keeping communication clear, proactive, and partner-first
• Run partner check-ins for owned accounts with strong agendas, alignment notes, and follow-through
• Translate partner needs into actionable internal direction and keep detailed records on scope, deliverables, and status
• Coordinate campaigns end-to-end, ensuring timelines, quality, and scope stay tight
• Monitor performance with the paid media team, pull reports, and surface insights that drive smarter decisions
• Keep creative, media, and analytics teams aligned so execution stays smooth and predictable
• Track progress against partner goals including budget pacing, inquiries, applications, and enrollments
• Spot retention, renewal, and upsell opportunities early and support proposals alongside the Account Director
• Jump into onboarding and new business support when needed to help partnerships start strong
• Assist with account financial health by supporting reporting accuracy and following up on invoicing as requested

What We’re Looking For

You’re confident owning partner communication and keeping complex workflows organized.

• 3+ years of experience in Account Management (marketing/agency experience preferred)
• Strong project management and organizational skills
• Excellent communication — clear, friendly, proactive, and solutions-oriented
• Ability to translate partner needs into actionable internal direction
• Comfortable using Asana or similar project management tools
• Analytical mindset with experience reviewing performance reports and campaign data
• Ability to manage multiple priorities in a fast-paced agency environment
• Native or near-native English fluency

Bonus Points

• Experience in higher education marketing
• Worked with mission-driven organizations or nonprofits
• Exposure to renewals, retention, or upsell support
• Experience collaborating with creative, paid media, or analytics teams

What You’ll Get

• Competitive USD compensation based on experience and scope
• 100% remote role
• High ownership and meaningful partner impact
• Supportive, systems-minded, partner-first culture
• Work that blends relationships, performance, and operations
• Growth opportunities inside a fast-moving agency environment

Why This Role Might Be a Fit

You love owning partner success end-to-end
You’re naturally proactive and hate letting things slip
You translate messy needs into clear next steps
You care about performance, not just process
You enjoy balancing communication, operations, and execution
You want your work to support organizations doing meaningful work

Interview Process

• Application Review – resume + relevant experience
• Intro Call – background, relationship style, and agency exposure
• Interview w/ the Team – partner management and workflow experience
• Interview w/ Leadership – overall fit, values alignment, and role expectations
• Offer
• Hire - Welcome to the team!

Timeline: usually 2-3 weeks.

Company Overview

Our client is a digital marketing agency that helps multi-location businesses with a physical presence turn strong in-person operations into online revenue. Its clients include med spas and aesthetics practices, clinics, OB/GYN practices, senior living communities, and dispensaries across the US and Canada. They usually have good operations and good reviews, and little online presence.

The agency is AI-native. It runs on Claude and on its own internal operating system and client portal. Anything digital is in scope, from search, SEO, and visibility in AI answers to websites, booking paths, reviews, social, paid media, branding, and fractional CMO support.

Your Role

This is a hands-on account manager role. You own a set of client accounts end to end, from the first proposal through onboarding and the months after. You write the brand messaging and copy yourself, drafting in Claude and editing until it sounds like the client, and you run SEO, social, and paid media directly, including conversion tracking and ad account structure.

Part of the job is building. You'll convert repeated tasks into Claude tools and workflows (briefs, content calendars, trackers) and improve how the team works. Clients in med spas and senior living are particular about tone and trust, so every AI draft gets edited and checked before a client sees it.

This role suits someone who wants the whole account rather than a single channel, and who's comfortable building parts of the process as they go. If you'd prefer to hand execution to a team once the plan is written, it probably isn't the right fit.

You'll

Onboard new accounts and get the site, tracking, and channels live in about two weeks

Confirm conversion tracking counts real bookings before budget moves

Write brand messaging, location pages, and client updates, drafted in Claude and edited by you

Run SEO, social, and paid media hands-on, including ad account structure

Structure multi-location accounts so each location's numbers read clearly, then compare cost per booked appointment and shift budget

Convert repeated tasks into Claude workflows the team uses every week

Join client calls, including some in other time zones

You Bring

5+ years of current, hands-on digital marketing for clients, at an agency or your own practice

Technical grounding in conversion tracking, tags, ad account structure, or launching sites

Daily use of Claude and the tools that connect to it, plus something you've built with them

Near-native English for client calls and written updates

Experience running several client accounts at once, often with multiple locations

Brand and copy judgment you can explain and defend

Comfort working with minimal oversight

Bonus Points

A strong portfolio of client work

Published work or a personal brand, such as a course or newsletter

Clients in aesthetics, healthcare, senior care, or regulated retail

A technical degree in computer science, BI, or data analytics

What's Offered

Fully remote, full-time contractor role from LATAM

Working hours on US Central time, with some flexibility for client calls in other time zones

Paid in USD as a contractor. Share the range that fits your level and we'll go from there

Unlimited PTO, and you choose which holidays you observe

Scope and responsibility that grow as the agency grows

Interview Process

• First Call: A 30-minute conversation with atomic HR
• First Team Interview: Your first interview with the team
• Second Team Interview: A second interview with the team
• Work Test: A short practical task
• Final Interview: The last conversation before a decision
• Offer: An offer if it's a match on both sides