Account Manager

DotYeti; A distancia; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A creative agency is searching for a proactive Account Manager to enhance client relationships and oversee the production cycle. The role includes managing client expectations, communication with creative teams, and addressing concerns. Ideal candidates will have prior experience in similar roles, exceptional communication skills, and be proficient in Google Workspace. The position offers fully remote work, generous paid time off, competitive compensation, and an environment fostering professional growth.

Servicios

Fully remote work

Paid time off and benefits

Professional growth opportunities

Competitive compensation

Equipment allowance

Formación

• Proven experience as an Account Executive, Account Manager, or similar role.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities efficiently.
• Basic understanding of market research.
• Enthusiastic and passionate about client success.

Responsabilidades

• Manage client relationships and understand their needs.
• Oversee the client production cycle from onboarding to support.
• Provide post-project assistance to maintain client satisfaction.
• Address client concerns swiftly to protect relationships.
• Bridge communication between clients and creative teams.
• Handle agreements with a focus on win-win outcomes.

Conocimientos

Client relationship management

Interpersonal skills

Time management

Organizational skills

Fluency in Google Workspace

Negotiation principles

Descripción del empleo

Account Manager - DotYeti

Important Note: This position requires mid-shift hours (3:00 PM to 11:00 PM West Africa Time).

We’re looking for a proactive and client-focused Account Manager to help us build strong, lasting relationships with our clients and ensure smooth collaboration with our creative team. You’ll play a key role in managing the end-to-end client experience, making sure expectations are aligned, communication is clear, and the final outputs exceed expectations.

What you’ll do:

• Client Relationship Management: Serve as the main point of contact for your assigned clients, understanding their needs, goals, and preferences while keeping them informed throughout the creative process.
• Production Coordination: Oversee the full client-production cycle from onboarding to after-sales support and ensure all deliverables are on time and aligned with client expectations.
• After‑Sales Support: Provide professional post‑project assistance (e.g., revisions, design requests, and follow‑ups) to maintain high levels of client satisfaction.
• Issue Resolution: Address client concerns or complaints swiftly and professionally, protecting and nurturing the client‑company relationship.
• Team Alignment: Act as the bridge between clients and creatives, assign the right team members to projects and make sure everyone’s on the same page.
• Negotiation & Strategy: Handle agreements and requests with both the client and production team with a focus on win‑win outcomes.

Our ideal candidate:

• Has proven experience as an Account Executive, Account Manager, or in a customer service/sales role.
• Excellent communicator and relationship‑builder with strong interpersonal skills.
• Knows how to manage multiple priorities with excellent time‑management and organizational skills.
• Fluent in Google Workspace (G Suite) tools.
• Has a basic understanding of market research and negotiation principles.
• Enthusiastic, proactive, and passionate about client success.

Bonus Points for:

• Previous startup and/or design agency experience.
• Experience handling design requests for MSMEs, large corporations, and entrepreneurial initiatives.

What We Offer:

• Fully Remote Work: Enjoy the flexibility of a remote work environment.
• Paid Time Off & Benefits: Generous paid time off, mental health leave, and comprehensive health coverage.
• Professional Growth: Opportunity to grow with a talented and collaborative team.
• Competitive Compensation: Competitive salary with yearly and surprise raises.
• Equipment Allowance: Allowance provided to equip your home office.

Hiring Process:

• Initial Interview
• Second‑level Interview
• Assessment
• Final Interview
• Job Offer!

Note: We are currently not accepting meeting requests for this position through our website. Submit your application via this job ad.