Zendesk Platform Lead & Client Tech Coach

GamaLearn

United Arab Emirates

Remote

AED 110,000 - 210,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

GamaLearn, based in the United Arab Emirates, seeks an experienced Zendesk specialist to manage the full Zendesk platform and provide expert client support. You will own tickets end-to-end, ensure SLA adherence and escalate to developers when necessary.

You will lead onboarding sessions, develop training content, and maintain documentation across HelpJuice and related platforms, while coordinating with internal teams to improve services.

Qualifications

2–4 years in technical support, platform administration or similar roles.
Proven Zendesk administration experience with workflows, SLA management and API integrations.
Strong troubleshooting skills and ability to coordinate with developers.

Responsibilities

Manage the entire Zendesk platform including setup, customization and automations.
Serve as the technical point of contact for clients via Zendesk, email and phone.
Lead onboarding and training sessions, create structured learning content and courses.
Deliver professional services as the technical lead on projects and ensure integrations run smoothly.
Maintain technical documentation and knowledge bases (HelpJuice).
Collect client feedback and contribute to product/service improvements.

Skills

Zendesk administration

Technical support

Troubleshooting

QA testing

Technical documentation

Onboarding & training

Licensing & entitlements

Client communication

ITIL v4

Tools

HelpJuice

Power Apps

Power Automate

Job description

You will lead onboarding sessions, develop training content, and maintain documentation across HelpJuice and related platforms, while coordinating with internal teams to improve services.

Get your free, confidential resume review.

or drag and drop your file here.